Kustomer + Slack

Create and send Slack messages for new Kustomer conversations

Enhance your customer support with this efficient communication workflow. When a new conversation is initiated in Kustomer, it sends a prompt message to your chosen Slack channel instantly. This way, your team stays updated, providing timely responses to customer inquiries. It removes the hassle of manual monitoring, making customer interaction as seamless and immediate as possible.

Enhance your customer support with this efficient communication workflow. When a new conversation is initiated in Kustomer, it sends a prompt message to your chosen Slack channel instantly. This way, your team stays updated, providing timely responses to customer inquiries. It removes the hassle of manual monitoring, making customer interaction as seamless and immediate as possible.

  1. When this happens...
    KustomerKustomer
    Conversation Created

    Triggers when a new conversation is created.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

  • Kustomer triggers, actions, and search

    Conversation Updated

    Triggers when a conversation is updated.

    Trigger
    Instant
    Try It
    • Name

    • Type

    • Email

    • Type

    • Phone Number

    • External ID

    Action
    Write
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About Kustomer

Kustomer is a powerful omnichannel customer service solution.
Learn more

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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