Jira Software Cloud + WhatsApp Business

Send WhatsApp Business messages when Jira Service Management ticket status changes

Update customers on issue resolution progress. This integration sends a WhatsApp Business text message whenever a ticket status changes in Jira Service Management, keeping stakeholders informed without manual updates.

When this happens...
Issue Status Changed
Triggers each time an issue changes status in a project.
TriggerPolling
automatically do this!
Send Freeform Message
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
ActionWrite

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Supported triggers and actions

- Project
- Status
Trigger
Polling
Try It
- ProjectRequired
- Status
- Assignee
Trigger
Polling
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- IssueRequired
- Form actionRequired
- Submit formRequired
Action
Write
- IssueRequired
- User
Action
Write

- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write

- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write
- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session Window Info
- Recipient phone numberRequired
- Media typeRequired
- FileRequired
- Reply to message ID
Action
Write
- Media IDRequired
Action
Search

- JQL
- Order By
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- IssueRequired
- CommentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write
- IssueRequired
- FormRequired
Action
Write
- IssueRequired
- FormRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search
- Status types
- Recipient phone number
Trigger
Instant
Try It
- Session Window Info
- Recipient phone numberRequired
- Message textRequired
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone numberRequired
- TemplateRequired
Action
Write

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Related categories

Phone & SMS

Jira Software Cloud + WhatsApp Business

Send WhatsApp Business messages when Jira Service Management ticket status changes

Supported triggers and actions

New Issue

Issue Status Changed

Add Attachment to Issue

Add or Edit Form on Issue

Add Watcher to Issue

Create Issue

Move Issue to Sprint

Update Issue

Get Attachment Content

Find Issue

Find Issues (Via JQL)

Find Filters

Get Sprint Information

Find or Create Issue

New Message Received

Send Media Message

Get Attachment

New Issue (Via JQL)

Updated Issue

Add Comment to Issue

Link Issues

Add Work Log to Issue

Delete Form

Submit Form

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

Message Status Updated

Send Freeform Message

Send Template Message

About Jira Software Cloud

Related categories

About WhatsApp Business

Related categories