Jira Service Management + WhatsApp Business

Jira Service Management + WhatsApp Business integrations

Create requests in Jira Service Management for new messages received in WhatsApp Business

Streamline your customer support process by connecting WhatsApp Business with Jira Service Management. With this workflow, every time you receive a new message in WhatsApp Business, a corresponding service request is created in Jira Service Management. This efficient process ensures every customer message is addressed promptly, improving customer satisfaction and your support team's productivity.

When this happens...
New Message ReceivedTriggers when a customer sends a message to your WhatsApp Business phone number.
TriggerInstant
automatically do this!
Create RequestCreate a new request.
ActionWrite

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More things you can do with WhatsApp Business and Jira Service Management

Discover other triggers and actions you can use with WhatsApp Business and Jira Service Management

- Status types
- Recipient phone number
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Message text
  Required
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone number
  Required
- Template
  Required
Action
Write
- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write

- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Media type
  Required
- File
  Required
- Reply to message ID
Action
Write
- Media ID
  Required
Action
Search
- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

Premium