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Jira Service Management + Mattermost

Post messages in Mattermost for new requests in Jira Service Management

Stay on top of your Jira Service Management requests without ever leaving Mattermost. With this workflow, every new request in your Jira Service Management will result in a message being posted in Mattermost. This allows you to react quickly to demands and streamline your ticket handling process. Boost your team's efficiency, ensuring nothing gets overlooked.

Stay on top of your Jira Service Management requests without ever leaving Mattermost. With this workflow, every new request in your Jira Service Management will result in a message being posted in Mattermost. This allows you to react quickly to demands and streamline your ticket handling process. Boost your team's efficiency, ensuring nothing gets overlooked.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    MattermostMattermost
    Post Message

    Post a new message to a channel.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • TeamRequired

    • ChannelRequired

    • Message TextRequired

    • Username

    • Icon URL

    Action
    Write
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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