Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Jira Service Management

Choose the team that contains the channel where you’d like to post new messages.

Choose the channel where you’d like to post new messages. Direct Message channels are not available.

Enter the message text that will post to Mattermost. This text is [markdown enabled](https://docs.mattermost.com/help/messaging/formatting-text.html). See our [tips on formatting messages](https://docs.mattermost.com/integrations/zapier.html#message-formatting-tips).

The username your integration will post as. By default, "zapier" will be used. Zapier integrations will always appear with a `BOT` label next to the username.

A URL to a JPG or PNG image that will appear as the profile picture of the bot that Zapier will post as. By default, the Zapier logo will be used.

For example: `https://www.mattermost.org/wp-content/uploads/2016/04/icon.png`.

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Stay on top of your Jira Service Management requests without ever leaving Mattermost. With this workflow, every new request in your Jira Service Management will result in a message being posted in Mattermost. This allows you to react quickly to demands and streamline your ticket handling process. Boost your team's efficiency, ensuring nothing gets overlooked.

Jira Service Management + Mattermost

Post messages in Mattermost for new requests in Jira Service Management

Supported triggers and actions

New Request

Create Request

Post Message

Updated Request

API Request (Beta)

About Jira Service Management

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