Infraspeak + Zendesk

Infraspeak + Zendesk integrations

Create Infraspeak work orders from new Zendesk tickets

When new tickets are received in Zendesk, work orders are created in Infraspeak.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create Work OrderCreates a new Work order
ActionWrite

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More things you can do with Zendesk and Infraspeak

Discover other triggers and actions you can use with Zendesk and Infraspeak

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Closed Work Order
Triggers when a work order is closed.
Trigger
Instant
Try It
Confirmed Work Order
Triggers when a (completed) work order is confirmed.
Trigger
Instant
Try It
New Planned Event of a Planned Job Order
Triggers when a planned event is created from a planned job order.
Trigger
Instant
Try It
Started Work Order
Triggers when a work order is started.
Trigger
Instant
Try It
- Work Order Number
  Required
- Description
- Pause Reason
Action
Write
- Work Order Number
  Required
Action
Write
- Client
  Required
- Location
  Required
- Area
  Required
- Type
  Required
- Priority
  Required
- Description
Action
Write
- Description
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
Approved Work Order
Triggers when a work order is approved.
Trigger
Instant
Try It
Confirmed Sell Order
Triggers when a sell order is confirmed.
Trigger
Instant
Try It
New Planned Job Order of a Work Order
Triggers when a new planned job is created from a work order.
Trigger
Instant
Try It
New Work Order
Triggers when a new work order is reported.
Trigger
Instant
Try It
- Work Order Number
  Required
Action
Write
- Work Order Number
  Required
- Work Order closed successfully
- Description
Action
Write
- Client Name
  Required
- Client Code
- NIF
- Address
- Postal Code
- City
- Latitude
- Longitude
Action
Write
- Work Order Number
  Required
Action
Write

About Infraspeak

Infraspeak is a mobile and cloud-based platform that helps maintenance/facility managers and technicians track and manage assets, buildings and locations. Highly customisable, Infraspeak centralises stock, reduces costs, manages corrective and preventive maintenance.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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