Human in the Loop + Zendesk

Human in the Loop + Zendesk integrations

Add comments to Zendesk tickets when new approval requests are initiated in Human in the Loop

Stay on top of your approval requests in Human in the Loop with this automation. When a new approval request comes up, it ensures your Zendesk tickets are promptly updated with the necessary comments. This workflow aids in timely communication in your support process, keeping every aspect up-to-date and everyone in the loop.

When this happens...
New Approval RequestedTriggers when a specific Human in the Loop step runs in another Zap.
TriggerInstant
automatically do this!
Add Comment to TicketAdd a Comment to an existing Ticket.
ActionWrite

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More things you can do with Human in the Loop and Zendesk

Discover other triggers and actions you can use with Human in the Loop and Zendesk

- Explanation
- Input fields
Trigger
Instant
Try It
- Approval request message
- Content to review
  Required
- Content keys
- Approve button label
- Decline button label
- Action if reviewer declines
  Required
- Let reviewer edit content?
  Required
- Send request via
  Required
- Type of reviewer
  Required
- On timeout
  Required
- TimeoutLimitExplanation
- Timeout value
  Required
- Timeout unit
  Required
- Send reminder
  Required
- Zap_id
- Zap_step_id
- Zap_run_id
- Zap_path_run_id
Action
Write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It

- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It

New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Data collection message
- Data inputs
  Required
- Send request via
  Required
- Type of reviewer
  Required
- On timeout
  Required
- TimeoutLimitExplanation
- Timeout value
  Required
- Timeout unit
  Required
- Send reminder
  Required
- Zap_id
- Zap_step_id
- Zap_run_id
- Zap_path_run_id
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About Human in the Loop

Human in the Loop is a native way complete a manual action during a Zap run.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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