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Hostaway + Zendesk

Hostaway + Zendesk

Hostaway + Zendesk integrations

Create Zendesk tickets for new or updated Hostaway reservations

This workflow kicks in whenever there's a new or updated reservation in Hostaway, swiftly creating a ticket in Zendesk in response. It empowers your customer service professionals to stay on top of each booking change, ensuring your guests receive quick, efficient support. No more toggling between apps or risking overlooked reservations, this automation streamlines your process and enhances your customer service efficiency.

  1. When this happens...
    New / Updated Reservation
    New / Updated Reservation
    New / Updated ReservationTriggers when a new reservation is created. Triggers when an existing reservation is updated.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Hostaway and Zendesk

Discover other triggers and actions you can use with Hostaway and Zendesk

  • Hostaway triggers, actions, and search
    New Reservation Inquiry

    Triggers when new Inquiry is created.

    Trigger
    Instant
    Try It
    • Reservation ID
      Required
    • Note
      Required
    Action
    Write
    • Reservation ID
      Required
    Action
    Search
    • Tags
      Required
    Trigger
    Polling
    Try It
  • Hostaway triggers, actions, and search
    New / Updated Reservation

    Triggers when a new reservation is created. Triggers when an existing reservation is updated.

    Trigger
    Instant
    Try It
    • Reservation ID
      Required
    Action
    Write
    • View
      Required
    Trigger
    Polling
    Try It
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About Hostaway
Hostaway is a property management system with a built-in channel manager software that lets you manage hundreds of short-term rentals in real-time in one easy-to-use dashboard and mobile app.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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