Hostaway + Zendesk integrations
Create Zendesk tickets for new or updated Hostaway reservations
This workflow kicks in whenever there's a new or updated reservation in Hostaway, swiftly creating a ticket in Zendesk in response. It empowers your customer service professionals to stay on top of each booking change, ensuring your guests receive quick, efficient support. No more toggling between apps or risking overlooked reservations, this automation streamlines your process and enhances your customer service efficiency.
- When this happens...New / Updated ReservationTriggers when a new reservation is created. Triggers when an existing reservation is updated.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Hostaway and Zendesk
Discover other triggers and actions you can use with Hostaway and Zendesk
- New Reservation Inquiry
Triggers when new Inquiry is created.
Try ItTriggerInstant - Reservation IDRequired
- NoteRequired
ActionWrite- Reservation IDRequired
ActionSearch- TagsRequired
Try ItTriggerPolling
- New / Updated Reservation
Triggers when a new reservation is created. Triggers when an existing reservation is updated.
Try ItTriggerInstant - Reservation IDRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
Hostaway is a property management system with a built-in channel manager software that lets you manage hundreds of short-term rentals in real-time in one easy-to-use dashboard and mobile app.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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