HeyGen + Support Board

HeyGen + Support Board integrations

Turn new Support Board messages into videos using HeyGen templates

Stay on top of customer communication with this seamless workflow which starts when a new message is received in the Support Board app. It then swiftly moves to create a customized video from a template in the HeyGen app. Enhance your customer service by providing personalized video responses in no time, proving a valuable solution to maintaining interactive and engaging customer relations.

When this happens...
New MessagesTriggers when new messages are received in the chat widget or the admin area.
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Create a Video From TemplateGenerate customized videos from templates. Templates offer a rich, versatile content format for your workflow, allowing you to customize text, images, videos, audios, voices, and avatars.
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More things you can do with Support Board and HeyGen

Discover other triggers and actions you can use with Support Board and HeyGen

Conversation Status Updated
Triggers when the status code of a conversation changes.
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Email Sent
Triggers when a notification email is sent to a user or agent. Docs at
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Message Deleted
Triggers when a message is deleted.
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New Conversation Created
Triggers when a new conversation is created.
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Message Sent
Triggers when a new chat message is sent. It works for both users and agents.
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New Registration
Triggers when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
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SMS Sent
Triggers when a new text message is sent by a user or an agent.
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- Conversation ID
  Required
- User ID
  Required
- Name
  Required
- Message
  Required
Action
Write
- The action is irreversible
- Conversation ID
  Required
- Note ID
  Required
Action
Write
- The action is irreversible
- User IDs
  Required
Action
Write
- User IDs
  Required
- Message
  Required
Action
Write
- ID
- Count
- Full
- Categories
- Articles Language
Action
Write
- Pagination
- Status Code
- Routing
- Routing Unassigned
- Department
- Source
- Tag
Action
Write
- Conversation ID
  Required
- Exclude Message
- User ID
Action
Write
- Datetime
  Required
- Routing
- Routing Unassigned
Action
Write
- User ID
  Required
- Datetime
  Required
Action
Write
- Setting
  Required
Action
Write
- User ID
  Required
Action
Write
- Strings
  Required
- Language Code
  Required
Action
Write
- The action is irreversible
- Message ID
  Required
Action
Write
- Message ID
  Required
- Message
- Attachments
- Payload
Action
Write
- User ID
  Required
- Status Code
  Required
- Title
- Department
- Agent ID
- Source
- Extra
- Extra 2
- Extra 3
- Tags
Action
Write
- Title
  Required
- Message
  Required
- Interests
  Required
- Conversation ID
- Icon
Action
Write
- Search
  Required
Action
Write
- To
  Required
- Subject
  Required
- Message
  Required
- Sender Suffix
Action
Write
- Message
  Required
- To
  Required
- Template
- Conversation ID
- Attachments
Action
Write
- Conversation ID
  Required
- Agent ID
  Required
- Message
Action
Write
- Conversation ID
  Required
- Status Code
  Required
Action
Write
- To
  Required
- Message
- Attachments
- Phone ID
Action
Write
New Video Event (All Events)
Triggers when a new video event happens. (Note: this trigger includes
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New Avatar Video Event (Success)
Triggers when an avatar video is successfully generated.
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New Video Translate Event (Success)
Triggers when a video is successfully translated.
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- Prompt
  Required
- Duration (seconds)
- Orientation
- Avatar ID
Action
Write
- Avatar Pose ID
- Avatar Style
- Input Text
- Voice ID
- Input Audio URL
- Video Dimensions
Action
Write
- Video ID
  Required
Action
Write
- Video ID
  Required
Action
Write
- File Content Type
  Required
- File
  Required
Action
Write

Dialogflow Message
Triggers when the Dialogflow send a reply to a user message.
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New Login
Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
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Instant
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New Conversation
Triggers when a new conversation is received in the user's chat widget.
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Email Address
Triggers when a user register his email via the follow-up message or registration form.
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New Messages
Triggers when new messages are received in the chat widget or the admin area.
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Instant
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Rich Message
Triggers when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
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User Deleted
Triggers when a user is deleted.
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- First name
- Last name
- email
- Profile image
- password
- User type
- Extra
Action
Write
- The action is irreversible
- User ID
  Required
Action
Write
- Conversation ID
- Message
- Attachments
- Language
- Event
- Parameters
- Audio
Action
Write
- Conversation ID
  Required
Action
Write
- Conversation ID
  Required
- User ID
Action
Write
- Setting
  Required
- Default
Action
Write
- ID
  Required
- Sub ID
  Required
Action
Write
- User ID
  Required
- Conversation ID
  Required
- Datetime
  Required
Action
Write
- Conversation ID
  Required
Action
Write
Get Settings
Returns an array with all the settings.
Action
Write
- Conversation ID
  Required
Action
Write
- Email
- Password
- User ID
- Token
Action
Write
- User ID
  Required
- Conversation ID
  Required
- Message
- Attachments
- Conversation Status Code
- Payload
- Queue
- Recipient ID
Action
Write
- PSID
  Required
- Message
- Attachments
- Metadata
- Facebook Page ID
  Required
Action
Write
- Message
  Required
- Max Tokens
- Model
- Conversation ID
- Audio
Action
Write
- Search
  Required
- Articles Language
Action
Write
- Search
  Required
- User ID
  Required
Action
Write
- Recipient ID
  Required
- Sender ID
  Required
- Message
  Required
- Attachments
Action
Write
- Chat ID
  Required
- Message
- Attachments
- Conversation ID
Action
Write
- Conversation ID
  Required
- Department
  Required
- Message
Action
Write
- User ID
  Required
- First name
- Last name
- Email
- Profile image
- Password
- User type
- Settings extra
Action
Write
- Event Type
  Required
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Instant
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New Avatar Video Event (Fail)
Triggers when a HeyGen video fails processing.
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New Video Translate Event (Fail)
Triggers when a video translation fails.
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Instant
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- Test Mode
- Add Caption
- Video Title
- Callback ID
- Video Dimensions
- Folder ID
- Scenes
  Required
Action
Write
- Character Type
  Required
- Avatar ID
- Avatar Scale
- Avatar Style
- Avatar Horizontal Offset
- Avatar Vertical Offset
- Avatar Matting
- Avatar Circle Background Color
- Talking Photo ID
- Talking Photo Scale
- Talking Photo Style
- Talking Photo Horizontal Offset
- Talking Photo Vertical Offset
- Talking Photo Talking Style
- Talking Photo Expression
- Talking Photo Super Resolution
- Talking Photo Matting
- Talking Photo Circle/Square Background Color
- Voice Type
  Required
- Voice ID
- Locale
- Input Text
- Voice Speed
- Voice Pitch
- Voice Emotion
- Audio URL
- Audio Asset ID
- Silence Duration
- Background Type
- Background Color
- Background Image URL
- Background Image Asset ID
- Background Image Fit
- Background Video URL
- Background Video Asset ID
- Background Video Play Style
- Background Video Fit
Action
Write
- Choose a Template
  Required
- Title
- Template variables — variable name
  Required
- Template variables — variable type
- Template variables — value
  Required
- Default Voice ID
- Video Dimensions
- Caption
  Required
- Test
  Required
- Callback ID
- Callback URL
- Include GIF
- Enable Sharing
- Folder ID
- Brand Voice ID
- FPS
- Keep Text Vertically Centered
- Scene IDs
- Reorder Music
Action
Write
- Video Translate ID
  Required
Action
Write
- Video URL
  Required
- Video Title
- Output Language
  Required
- Translate Audio Only
- Number of Speakers
- Folder ID
- Brand Voice ID
- Callback ID
Action
Write

About HeyGen

Meet HeyGen - The best AI video generation platform for your team.

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Related categories

AI Content Generation

About Support Board

Support Board is a communication and chat platform powered by artificial intelligence-driven chatbots.

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Related categories

Customer Support