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Help Scout + Twist

Help Scout + Twist

Help Scout + Twist integrations

Create new Twist threads when new Help Scout conversations are created

Keep track of new conversations in Help Scout through communication in Twist. With this automation, each time a new conversation is created in Help Scout, a thread is posted in Twist. It improves customer service follow-ups, ensuring that important discussions don't fall through the cracks.

When this happens...
Conversation CreatedTriggers when a new conversation is created.
TriggerInstant
automatically do this!
Post ThreadPost a thread to a channel you choose.
ActionWrite

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More things you can do with Help Scout and Twist

Discover other triggers and actions you can use with Help Scout and Twist

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write

- Email
  Required
Action
Search
- Email
  Required
Action
Search

- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write
- Team
  Required
- Channel
  Required
- Thread
  Required
Trigger
Instant
Try It
- Team
  Required
- Channel
  Required
Trigger
Instant
Try It
- Team
  Required
- Conversation
  Required
- Content
  Required
Action
Write
- Id
  Required
Action
Search
- Team
  Required
- Search Query
  Required
Action
Search
- Id
  Required
Action
Search

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write
- Team
  Required
- Conversation
  Required
Trigger
Instant
Try It
- Team
  Required
- Channel
  Required
- Thread
  Required
- Comment Text
  Required
- Post as Zapier
Action
Write
- Team
  Required
- Channel
  Required
- Thread Title
  Required
- Thread Content
- Post as Zapier
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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About Twist

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

Learn moreLearn moreHelpHelp

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