Help Scout + ThriveCart

Help Scout + ThriveCart integrations

Create conversations in Help Scout when recurring payments fail in ThriveCart

This workflow delivers a seamless solution to manage failed recurring payments in ThriveCart. When a recurring payment issue is detected in your ThriveCart application, it instantly initiates a conversation within Help Scout. This allows for swift and efficient problem resolution, keeping your customer relationships strong and your business run smoothly. It makes managing payment failures less stressful, ensuring your customer service always stays on point.

When this happens...
Recurring Payment FailedTriggers when a subscription or split pay rebill payment fails.
TriggerInstant
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with ThriveCart and Help Scout

Discover other triggers and actions you can use with ThriveCart and Help Scout

- Product
Trigger
Instant
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- Filter by affiliate ID
- Only trigger if part of a bulk payout?
Trigger
Instant
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- Product
Trigger
Instant
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- Bump
- Coupon Code
- Filter by affiliate ID
- Filter by Mode
Trigger
Instant
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- Downsell
- Coupon Code
- Filter by affiliate ID
- Filter by Mode
Trigger
Instant
Try It

- Upsell
- Coupon Code
- Filter by affiliate ID
- Filter by Mode
Trigger
Instant
Try It
- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It

- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
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- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
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- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Filter by affiliate ID
- Only trigger if part of a bulk payout?
Trigger
Instant
Try It
- Filter by affiliate ID
Trigger
Instant
Try It
- Product
Trigger
Instant
Try It
- Product
Trigger
Instant
Try It
- Product
- Coupon Code
- Filter by 'Opt-in checkbox'
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It
- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It
- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It
- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It
- Item type
- Filter by affiliate ID
- Filter by product status
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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About ThriveCart

ThriveCart is the no. 1 cart software that grows your income from existing traffic.

Learn moreLearn moreHelpHelp

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eCommerce