Triggers when a Task becomes due, but it not yet completed.

Checks for an existing organization based on website. Creates a new organization or updates the existing organization and adds the organization to a specified box.

Edit fields, stage, assigned to, name and notes on an existing box.

Retrieve a file by providing the file key.

Link multiple boxes together.

Update a contact by providing a contact key.

Find a box by name, key, or fuzzy query.

Searches for an existing organization.

Triggers when a conversation is assigned to agent.

Triggers when a new customer is added.

Adds a note to existing conversation.

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Updates a customer's properties.

Finds customer by email.

Finds user by email.

Get a user's support metrics for the current day.

Find or Create Conversation

Checks for an existing contact based on email address. Creates a new contact or updates the existing contact and adds the contact to a specified box.

Create a new box.

Edit a task by providing box key and task text or by providing a task key.

Gets a full unified thread given a thread key.

Create a new Meeting or Call Log on a box.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Searches for an existing contact by contact key, box key, or other information (like email address).

Find or Create Box

Triggers when a new conversation is created.

Triggers when conversation tags are updated.

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Replies to a conversation. Please note that this will send actual email to the customer unless

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Find mailbox by name.

Get a user's support metrics over a given time range.

Get a user's support metrics for the current week.

Find or Create Customer