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Help Scout + SMS by Zapier

Update and send sms via SMS by Zapier when tags are updated in Help Scout

Keep your team instantly informed about updates on Help Scout with this effective workflow. Whenever a tag is updated in Help Scout, an SMS will be immediately sent via SMS by Zapier, providing relevant updates straight to your phone. This automation ensures no crucial information slips through the cracks, ensuring seamless team communication and productivity.

Keep your team instantly informed about updates on Help Scout with this effective workflow. Whenever a tag is updated in Help Scout, an SMS will be immediately sent via SMS by Zapier, providing relevant updates straight to your phone. This automation ensures no crucial information slips through the cracks, ensuring seamless team communication and productivity.

  1. When this happens...
    Help ScoutHelp Scout
    Tags Updated

    Triggers when conversation tags are updated.

    TriggerInstant
  2. automatically do this!
    SMS by ZapierSMS by Zapier
    Send SMS

    Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Email

    • Phone

    • Chat Handle

    • Social Profile

    • Website

    • Background

    • Organization

    • Location

    • Job Title

    • Address

    • Address

    • City

    • State / Province

    • Postal Code / ZIP Code

    • Country

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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sms logo
sms logo

About SMS by Zapier

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

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