Retrieve a list of recordings associated with a specific call. The results are sorted chronologically, with the oldest recording segment appearing first in the list.

Retrieve a detailed transcript of a specific call identified by its unique call ID. Call transcripts are only available on Quo Business plan and higher.

Retrieve a chronological list of messages exchanged between your Quo number and specified participants, with support for filtering and pagination.

Triggers when a conversation is assigned to agent.

Triggers when a new customer is added.

Adds a note to existing conversation.

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Updates a customer's properties.

Finds customer by email.

Finds user by email.

Get a user's support metrics for the current day.

Find or Create Conversation

Retrieve an AI-generated summary of a specific call identified by its unique call ID. Call summaries are only available on Quo Business plan or higher.

Get a message by its unique identifier.

Retrieve the list of phone numbers and users associated with your Quo workspace.

Triggers when a new conversation is created.

Triggers when conversation tags are updated.

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Replies to a conversation. Please note that this will send actual email to the customer unless

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Find mailbox by name.

Get a user's support metrics over a given time range.

Get a user's support metrics for the current week.

Find or Create Customer