Help Scout + PostHog
Create Help Scout conversations from new PostHog performed actions for seamless customer support
Effortlessly connect PostHog and Help Scout to streamline your customer support process. With this workflow, when an action is performed in PostHog, a new conversation is instantly created in Help Scout, ensuring that your support team can address customer needs in a timely manner. This seamless integration helps improve customer satisfaction while reducing manual work for your support staff.
Effortlessly connect PostHog and Help Scout to streamline your customer support process. With this workflow, when an action is performed in PostHog, a new conversation is instantly created in Help Scout, ensuring that your support team can address customer needs in a timely manner. This seamless integration helps improve customer satisfaction while reducing manual work for your support staff.
- When this happens...Action Performed
Triggers when an action is performed by a user.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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OrganizationRequired
ProjectRequired
ActionRequired
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
OrganizationRequired
ProjectRequired
Event NameRequired
User PostHog Distinct IDRequired
Event Properties
Timestamp
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
