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Help Scout + Kraftful

Update feedback in Kraftful when tags are updated in Help Scout

Boost your customer service efficiency with this Help Scout and Kraftful integration. Whenever your tags are updated in Help Scout, this workflow instantly adds feedback into Kraftful. This streamlines your process, ensuring all changes are accurately reflected and tracked, fostering a responsive and engaged customer care environment.

Boost your customer service efficiency with this Help Scout and Kraftful integration. Whenever your tags are updated in Help Scout, this workflow instantly adds feedback into Kraftful. This streamlines your process, ensuring all changes are accurately reflected and tracked, fostering a responsive and engaged customer care environment.

  1. When this happens...
    Help ScoutHelp Scout
    Tags Updated

    Triggers when conversation tags are updated.

    TriggerInstant
  2. automatically do this!
    KraftfulKraftful
    Add Feedback

    Adds feedback in Kraftful

    ActionWrite
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Supported triggers and actions

What does this mean?

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It

    • Mailbox

    Trigger
    Scheduled
    Try It

    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write

    • First NameRequired

    • Last NameRequired

    • Email

    • Phone

    • Chat Handle

    • Social Profile

    • Website

    • Background

    • Organization

    • Location

    • Job Title

    • Address

    • Address

    • City

    • State / Province

    • Postal Code / ZIP Code

    • Country

    Action
    Write

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It

    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write

    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
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help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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About Kraftful

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