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Help Scout + KnowledgeOwl

Help Scout + KnowledgeOwl

Help Scout + KnowledgeOwl integrations

Create Help Scout conversations from new KnowledgeOwl contact form submissions

This template automatically creates Help Scout conversations from new KnowledgeOwl contact form submissions. This gives you more control over conversations created from your knowledge base.

When this happens...
Contact Form SubmitTriggers when a contact form is submitted.
TriggerInstant
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with KnowledgeOwl and Help Scout

Discover other triggers and actions you can use with KnowledgeOwl and Help Scout

- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Reader ID
  Required
- Reader Groups
  Required
Action
Write

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It

- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
Trigger
Instant
Try It
- Knowledge Base ID
  Required
- Article Status
  Required
- (Optional) Category Search Filter
- Category
- Author
- Article Name
  Required
- Article Body
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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About KnowledgeOwl

KnowledgeOwl is knowledge base software that helps you get all your documentation in one place, whether for employees, teams, or customers.

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