Deletes a note from a conversation.

Deletes multiple users and all linked conversations and messages.

Sends a direct chat message. Details at

Returns an array with all the articles or a single article.

Returns all the conversations. Each conversation includes the last message of the conversation.

Returns the last message in a conversation.

Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.

Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.

Returns a setting saved in the Settings area.

Returns the conversations of a user. Each conversation includes the last message of the conversation.

Translates multiple strings via Google Translate.

Deletes an existing message.

Updates an existing message.

Creates a new conversation.

Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.

Returns the conversations matching the search.

Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.

Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.

Assigns or update the agent assigned to a conversation.

Updates the status code of a conversation.

Sends a message to a WhatsApp number.

Triggers when a new row is added to the bottom of a spreadsheet.

Triggers when a new row is added or an existing row is updated in a spreadsheet. Optimized for Team Drive.

Triggers when an existing row is updated in a spreadsheet. New rows do not trigger this; use New or Updated Spreadsheet Row for that.

Create a new column in a specific spreadsheet.

Create one or more new rows in a specific spreadsheet (with line item support).

Update Google Sheets properties like frozen rows/columns, sheet position, and visibility settings.

Copy data from one range to another within a Google Sheets spreadsheet, with options for what to paste (values, formatting, etc.).

Creates a new spreadsheet. Choose from a blank spreadsheet, a copy of an existing one, or one with headers.

Clears the contents of the selected row(s) while keeping the row(s) intact in the spreadsheet.

Deletes the selected row(s) from the spreadsheet. This action removes the row(s) and all associated data.

Format a row in a specific spreadsheet.

Set data validation rules on a range of cells in Google Sheets to control what data can be entered.

Update a row in a specific spreadsheet with optional formatting.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds a spreadsheet by name.

Get data from a specific range in a Google Spreadsheet using A1 notation (e.g., "A1:D10", "B2:E5").

Get a specific spreadsheet row by its row number (ID). Row 1 is typically the header row.

Find a specific spreadsheet row based on a column and value. If found, it returns the entire row.

Finds or creates a specific find worksheet.

Deletes a user and all linked conversations and messages.

Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.

Returns an array with all the agents with at least one message in the conversation.

Returns a conversation and the messages of the conversation.

Returns an external setting. External settings are saved on a dedicated database row.

Returns a subsetting of another setting.

Returns the messages of a conversation created after the given date/ID.

Returns the internal notes of a conversation.

Returns the last agent who answered a conversation.

Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.

Adds a new message to an existing conversation.

Sends a message to Messenger or Instagram.

Sends a message to OpenAI and return the response, optionally add the response to an existing conversation as a new message.

Returns the articles matching the search.

Returns the conversations of the given user ID that matches the search terms.

Sends an email to an existing user using the email templates of the Settings > Notifications area.

Sends a message to Telegram.

Updates the department of a conversation.

Updates the details of an existing user.

Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

Triggers when a new spreadsheet is created.

Triggers when a new row is added or modified in a spreadsheet.

Triggers when a worksheet is created in a spreadsheet.

Create a new row in a specific spreadsheet.

Creates a new spreadsheet row at the top of a spreadsheet (after the header row).

Apply conditional formatting to cells in a Google Sheets spreadsheet based on their values.

Creates a new worksheet by copying an existing worksheet.

Creates a new worksheet in a Google Sheet.

Permanently delete a worksheet from a Google Sheets spreadsheet. Warning: This action cannot be undone.

Apply date, number, or style formatting (colors, bold, italic, strikethrough) to a range of cells in a Google Sheets spreadsheet.

Rename a worksheet in a Google Sheets spreadsheet.

Sort data within a specified range in Google Sheets by a chosen column in ascending or descending order.

Update one or more rows in a specific spreadsheet (with line item support).

Find up to 500 rows based on a column and value as line items.

Finds a worksheet by title.

Return up to 1,500 rows as a single JSON value or as line items.

Get a specific Google Spreadsheet by its ID. Returns the raw spreadsheet data from the Google Sheets API.

Finds a spreadsheet by name, or creates one if none is found.

Finds or creates a specific lookup row.