Loading

Google Forms + Help Scout

Create Help Scout conversations from new or updated Google Forms responses

Streamline your customer support process by connecting Google Forms and Help Scout. With this workflow, whenever there's a new or updated form response in Google Forms, a conversation will be created in Help Scout, ensuring your support team can promptly address customer inquiries. Save time and improve your response rate by automating this crucial aspect of customer service.

Streamline your customer support process by connecting Google Forms and Help Scout. With this workflow, whenever there's a new or updated form response in Google Forms, a conversation will be created in Help Scout, ensuring your support team can promptly address customer inquiries. Save time and improve your response rate by automating this crucial aspect of customer service.

  1. When this happens...
    Google FormsGoogle Forms
    New or Updated Form Response

    Triggers when a form response is added or modified.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • FormRequired

    Trigger
    Instant
    Try It
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • FormRequired

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
google-forms logo
google-forms logo

About Google Forms

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!
Learn moreHelp

Related categories

  • Forms & Surveys
  • Google

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Related categories

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Tender Support integrationsTender Support integrations

Tender Support

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support