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Google Chat + Zendesk

Create messages in Google Chat for new tickets in view on Zendesk

Stay on top of your customer service game with this efficient workflow. Whenever a new ticket appears in your Zendesk view, a message will be instantly crafted in Google Chat. This maintains a streamlined communication channel, ensuring you're always aware of client needs and can immediately act on them, enhancing your customer relationships.

Stay on top of your customer service game with this efficient workflow. Whenever a new ticket appears in your Zendesk view, a message will be instantly crafted in Google Chat. This maintains a streamlined communication channel, ensuring you're always aware of client needs and can immediately act on them, enhancing your customer relationships.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Google ChatGoogle Chat
    Create Message

    Create a message in Hangouts Chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
google-chat logo
google-chat logo

About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
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Related categories

  • Google
  • Team Chat

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