Google Chat + Halo Service Solutions
Create messages in Google Chat for new tickets in Halo Service Solutions
When a new ticket is created in Halo Service Solutions, instantly post a message in Google Chat. This convenient workflow aids in swift issue resolution by delivering real-time ticket updates straight to your team's chat room. It streamlines your customer service process and enhances team communication, making problem-solving faster and more efficient.
When a new ticket is created in Halo Service Solutions, instantly post a message in Google Chat. This convenient workflow aids in swift issue resolution by delivering real-time ticket updates straight to your team's chat room. It streamlines your customer service process and enhances team communication, making problem-solving faster and more efficient.
- When this happens...New Ticket
Triggers when a new ticket is created in Halo.
- automatically do this!Create Message
Create a message in Hangouts Chat.
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DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
Hangouts Chat RoomRequired
Message TitleRequired
Message Image URL
Message Subtitle
Message TextRequired
Action Button Text
Action Button URL
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
