Glean + Tidio

Glean + Tidio integrations

Search in Glean when new contacts are sent from bot in Tidio

Save time and improve efficiency with this integrated workflow. As soon as a contact message is relayed from Tidio Bot, an immediate search is initiated within Glean. This streamlined process lets you focus on key tasks, eliminating the need for manual searches. Experience a smoother, more organized data consolidation by connecting Tidio and Glean.

When this happens...
Contact Sent From BotTriggers when a contact is sent from the chosen node in your bot.
TriggerInstant
automatically do this!
SearchRetrieve document and snippet results from Glean for a given query.
ActionSearch

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More things you can do with Tidio and Glean

Discover other triggers and actions you can use with Tidio and Glean

- Send to Zapier Node
  Required
Trigger
Instant
Try It
- Agent
  Required
- User Message
  Required
- Fields
- Timeout (seconds)
Action
Write
- Datasource
  Required
- Object Type
  Required
- Document ID
  Required
- Version
Action
Write
- Event Type/Action
  Required
- Tracking Tokens
  Required
Action
Write
- Document Info (URL or ID)
  Required
- Query
- Preferred Summary Length
Action
Write

- Search Type
  Required
- Additional Document Fields to Return
Action
Search
- Building Your Query
- Enter your query here
  Required
- Suggested fields
- Number of query results (Suggested)
- Use advanced search fields?
Action
Search

- Building Your Query
- Enter your query here. Please test your query in the Glean search bar first.
  Required
- Suggested fields
- Number of query results (Suggested)
- Use advanced search fields?
Trigger
Polling
Try It
- Agent Type
- Custom Agent Instructions
- Agent ID (Advanced)
- User Message
  Required
- Memory Key Instructions
- Memory Key
- Timeout (ms)
Action
Write
- Datasource
  Required
- UploadId
- Title
- Filename
- Container
- ContainerDatasourceId
- ContainerObjectType
- Document_datasource
- ObjectType
- ViewURL
- Id
- Summary_mimeType
- Summary_textContent
- Summary_binaryContent
- Body_mimeType
- Body_textContent
- Body_binaryContent
- Author_email
- Author_datasourceUserId
- Author_name
- Owner_email
- Owner_datasourceUserId
- Owner_name
- Permissions_allowedUsers_email
- Permissions_allowedUsers_datasourceUserId
- Permissions_allowedUsers_name
- Permissions_allowedGroups
- Permissions_allowedGroupIntersections_requiredGroups
- Permissions_allowAnonymousAccess
- Permissions_allowAllDatasourceUsersAccess
- CreatedAt
- UpdatedAt
- UpdatedBy_email
- UpdatedBy_datasourceUserId
- UpdatedBy_name
- Tags
- Interactions_numViews
- Interactions_numLikes
- Interactions_numComments
- Status
- AdditionalUrls
- Comments_id
- Comments_author_email
- Comments_author_datasourceUserId
- Comments_author_name
- Comments_content_mimeType
- Comments_content_textContent
- Comments_content_binaryContent
- Comments_createdAt
- Comments_updatedAt
- Comments_updatedBy_email
- Comments_updatedBy_datasourceUserId
- Comments_updatedBy_name
- CustomProperties_name
- CustomProperties_value
Action
Write
- Activity Type/Action
  Required
- Timestamp
  Required
- Document URL
  Required
- ID
- Body Content
- Datasource Instance
- Datasource
- Instance Only Name
- Duration
- Query
- Referrer
- Title
- Truncated
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Category
  Required
- Result Size
- Datasource Filter
- Timeout (milliseconds)
- Timezone
- Include Session Tracking Token?
Action
Search

About Glean

Glean offers AI-powered search to give enterprise users the ability to search across organization-wide resources

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About Tidio

Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.

Learn moreLearn moreHelpHelp

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Customer Support