Freshdesk + WhatsApp Business

Create Freshdesk tickets from WhatsApp Business messages

Manage WhatsApp Business support inquiries efficiently. When someone messages your WhatsApp Business account with a question or issue, this Zap creates a ticket in Freshdesk automatically, so your team can track and resolve issues without switching apps.

When this happens...
New Message Received
Triggers when a customer sends a message to your WhatsApp Business phone number.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- Status types
- Recipient phone number
Trigger
Instant
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- Session Window Info
- Recipient phone numberRequired
- Message textRequired
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone numberRequired
- TemplateRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write

- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session Window Info
- Recipient phone numberRequired
- Media typeRequired
- FileRequired
- Reply to message ID
Action
Write
- Media IDRequired
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Related categories

Phone & SMS

Freshdesk + WhatsApp Business

Create Freshdesk tickets from WhatsApp Business messages

Supported triggers and actions

Message Status Updated

Send Freeform Message

Send Template Message

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New Message Received

Send Media Message

Get Attachment

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

About WhatsApp Business

Related categories