Freshdesk + VoIPstudio

Freshdesk + VoIPstudio integrations

Create new Freshdesk tickets when calls end in VoIPstudio

Optimize your customer service with this efficient workflow. When a call ends in VoIPstudio, a ticket is instantly created in Freshdesk, ensuring that every interaction is tracked and no follow-up is missed. This seamless integration streamlines your communication process, saving you time and enhancing productivity.

When this happens...
Call EndedTriggers when call is finished.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with VoIPstudio and Freshdesk

Discover other triggers and actions you can use with VoIPstudio and Freshdesk

Call Connected
Triggers when a new call is successfully connected.
Trigger
Instant
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Call Tracking
Triggers when call associated with Call Tracking campaign visits is finished.
Trigger
Polling
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DTMF Received
Triggers when there is a new received DTMF.
Trigger
Instant
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- All Users?
Trigger
Polling
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New CDR
Triggers when a new Call Detail Record is created.
Trigger
Polling
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New Voicemail
Triggers when a new voicemail is created.
Trigger
Polling
Try It
- Group name
  Required
- First name
  Required
- Last name
  Required
- E-mail address
- Phone number
- Speed dial phone number
- Mobile
- Speed dial mobile
- Notes
- Is global?
Action
Write

- Caller ID
  Required
- To
  Required
- Text to speach
Action
Write
- From
- To
  Required
- Message
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Call Ended
Triggers when call is finished.
Trigger
Instant
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Call Tracking With Metadata
Triggers when call associated with Call Tracking campaign visits is updated with metadata.
Trigger
Polling
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Missed Call
Triggers when there is a new missed call.
Trigger
Instant
Try It
- All Calls?
Trigger
Polling
Try It
New CDR With Metadata
Triggers when a new Call Detail Record with Metadata is created.
Trigger
Polling
Try It
SMS Received
Triggers when there is a new received SMS.
Trigger
Instant
Try It
- To
  Required
Action
Write
- From
  Required
- To
  Required
Action
Write
- Do Not Disturb
- Call Waiting
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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About VoIPstudio

VoIPstudio is a VoIP phone service that offers businesses of all sizes a scalable communication solution. Our business phone systems are inexpensive, reliable, easy-to-use, offers a full suite of PBX features and is fully integrated for CRM.

HelpHelp

Related categories

Phone & SMS