Freshdesk + TxtSync

Freshdesk + TxtSync integrations

Send a TxtSync SMS to the contact of new Freshdesk case

Improve your customer communications by keeping your customers up-to-date with how their support cases are progressing. With this Zapier integration you can send SMS to the associated contact of the support case to let them know details about their raised case.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send SMSSends out a single SMS from a Sender ID or E164 number to a destination number.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Freshdesk and TxtSync

Discover other triggers and actions you can use with Freshdesk and TxtSync

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Inbound SMS
Triggers on inbound SMS.
Trigger
Instant
Try It
- From
  Required
- Tag
  Required
- Message
  Required
Action
Write
- First Name
- Last Name
- Mobile Number
  Required
- Company Name
- External Reference
- Email Address
- Address Line1
- Address Line2
- City
- County
- Postcode
- Country
- Tag Names
- Custom01
- Custom02
- Custom03
- Custom04
- Custom05
- AllowSMS
Action
Write
- Full Name
- Mobile Number
- External Reference
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Outbound SMS
Triggers on outbound SMS. Please note to protect you from potentially causing an infinite loop of sending SMS, the Outbound SMS trigger is not invoked when sending an SMS from Zapier
Trigger
Instant
Try It
- Contact
  Required
- First Name
- Last Name
- Mobile Number
- Company Name
- External Reference
- Email Address
- Address Line1
- Address Line2
- City
- County
- Postcode
- Country
- Tag Names
- Custom01
- Custom02
- Custom03
- Custom04
- Custom05
- AllowSMS
Action
Write
- From
  Required
- To
  Required
- Message
  Required
Action
Write
- Full Name
- Mobile Number
  Required
- External Reference
- First Name
- Last Name
- Company Name
- Email Address
- Address Line1
- Address Line2
- City
- County
- Postcode
- Country
- Tag Names
- Custom01
- Custom02
- Custom03
- Custom04
- Custom05
- AllowSMS
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About TxtSync

TxtSync is an SMS platform that allows applications to easily, and reliably send and receive low cost SMS globally.

HelpHelp

Related categories

Phone & SMS