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Freshdesk + TxtSync

Send a TxtSync SMS to the contact of new Freshdesk case

Improve your customer communications by keeping your customers up-to-date with how their support cases are progressing. With this Zapier integration you can send SMS to the associated contact of the support case to let them know details about their raised case.

Improve your customer communications by keeping your customers up-to-date with how their support cases are progressing. With this Zapier integration you can send SMS to the associated contact of the support case to let them know details about their raised case.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    TxtSyncTxtSync
    Send SMS

    Sends out a single SMS from a Sender ID or E164 number to a destination number.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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txtsync logo
txtsync logo

About TxtSync

TxtSync is an SMS platform that allows applications to easily, and reliably send and receive low cost SMS globally.

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