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Freshdesk + Tidio

Create Freshdesk tickets from new Tidio bot-sent contacts

Effortlessly manage your customer inquiries with this Tidio to Freshdesk automation. Whenever a new contact is sent from the Tidio chatbot, this workflow will create a ticket in Freshdesk, ensuring you never miss a customer query. Stay on top of your support requests and provide seamless assistance with this efficient integration.

Effortlessly manage your customer inquiries with this Tidio to Freshdesk automation. Whenever a new contact is sent from the Tidio chatbot, this workflow will create a ticket in Freshdesk, ensuring you never miss a customer query. Stay on top of your support requests and provide seamless assistance with this efficient integration.

  1. When this happens...
    TidioTidio
    Contact Sent From Bot

    Triggers when a contact is sent from the chosen node in your bot.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Send to Zapier NodeRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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tidio logo
tidio logo

About Tidio

Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.
Learn more

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