Freshdesk + TextMagic SMS

Create Freshdesk tickets from new incoming TextMagic SMS messages

Easily streamline your customer service processes with this workflow. When you receive a new incoming message in TextMagic SMS, this automation will instantly create a ticket in Freshdesk. This allows you to handle customer queries without delay, enhancing customer satisfaction and efficiency in your communications process.

When this happens...
New Incoming Message
Triggers when a new incoming message is received.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

New Incoming Call
Triggers when someone calls your TextMagic number.
Trigger
Instant
Try It
New Incoming Message
Triggers when a new incoming message is received.
Trigger
Instant
Try It
- PhoneRequired
- First Name
- Last Name
- Email
- Company Name
- ListsRequired
- Phone Number Format
- Country
- Edit Existing Contact When Found
Action
Write
- Name
- Shared
Action
Write
- Dedicated NumberRequired
- Forward Calls ToRequired
Action
Write

- EmailRequired
Action
Write
- Custom FieldRequired
- ContactRequired
- Custom Field Value
Action
Write

- Contact Name or Phone
- Exact Match
- Include Shared Contacts?
- Phone Number Format
- Country
- Empty result when query is empty
Action
Search
- Contact Name or Phone
- Exact Match
- Include Shared Contacts?
- Phone Number Format
- Country
- Empty result when query is empty
- PhoneRequired
- First Name
- Last Name
- Email
- Company Name
- ListsRequired
- Edit Existing Contact When Found
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

New Missed Call
Triggers when you miss an incoming call to your TextMagic number.
Trigger
Instant
Try It
New Unsubscriber
Triggers when someone unsubscribes from your communication.
Trigger
Instant
Try It
- ListRequired
- ContactRequired
Action
Write
- ListRequired
- ContactRequired
Action
Write
- PhoneRequired
- Country
Action
Write
- TextRequired
- Phones
- Contacts
- Lists
- From
- Maximum SMS Parts Count
- Reference ID
- Phone Numbers Format
- Phone Numbers Country
- Schedule Message
- Timezone
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- List Name
- Include Shared Lists?
Action
Search
- List Name
- Include Shared Lists?
- Name
- Shared
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

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Zendesk

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About TextMagic SMS

TextMagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns.

Learn more

Related categories

Phone & SMS

PRODUCTS

CAPABILITIES

By team

Freshdesk + TextMagic SMS

Create Freshdesk tickets from new incoming TextMagic SMS messages

New Incoming Call

New Incoming Message

Create Contact

First Name

Last Name

Email

Company Name

ListsRequired

Phone Number Format

Country

Edit Existing Contact When Found

Create List

Name

Shared

Change Forwarding Number

Dedicated NumberRequired

Forward Calls ToRequired

Look Up Email

EmailRequired

Set Custom Field Value

Custom FieldRequired

ContactRequired

Custom Field Value

Find Contact

Contact Name or Phone

Exact Match

Include Shared Contacts?

Phone Number Format

Country

Empty result when query is empty

Find or Create Contact

Contact Name or Phone

Exact Match

Include Shared Contacts?

Phone Number Format

Country

Empty result when query is empty

PhoneRequired

First Name

Last Name

Email

Company Name

ListsRequired

Edit Existing Contact When Found

New Ticket

New Ticket Note

Update Contact

Create Company

NameRequired

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

New Missed Call

New Unsubscriber

Add Contact to List