Freshdesk + Telnyx

Freshdesk + Telnyx integrations

Create new Freshdesk tickets from received Telnyx messages

Streamline your customer service workflow with this Telnyx and Freshdesk automation. Upon receiving a message in the Telnyx app, a ticket is created in the Freshdesk app, ensuring that every communication received gets the attention it needs. This workflow allows you to efficiently manage your customer requests, saving time and potentially increasing customer satisfaction.

When this happens...
Receive a MessageTriggers when an inbound message is received by one of your Telnyx messaging profiles.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Telnyx and Freshdesk

Discover other triggers and actions you can use with Telnyx and Freshdesk

List TeXML Applications
Retrieves a list of TeXML applications on a Telnyx profile -
Trigger
Polling
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- Application Name
  Required
Trigger
Instant
Try It
- Fax Application Name
  Required
- Webhook Event Failover Url
Trigger
Instant
Try It
- Application Name
  Required
- Webhook Failover Url
Trigger
Instant
Try It
- Call Control Id
  Required
- Audio URL
  Required
- Stop
- Overlay
- Loop
Action
Write

- Source Number (+E.164 Format) Example: +14005550000
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- Message Content
  Required
Action
Write
- From
  Required
- To
  Required
- Text
  Required
Action
Write

- TeXML Application ID
  Required
- From
  Required
- To
  Required
- Dynamic Variables
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Phone Number
Triggers on a new order of a phone number
Trigger
Polling
Try It
- Application Name
  Required
Trigger
Instant
Try It
- Application Name
  Required
- Webhook Failover
Trigger
Instant
Try It
- Connection Id
  Required
- Source Number
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- From Display Name
Action
Write
- Source Number (+E.164 Format) Example: +14005550000
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- Connection Id
  Required
- PDF Url
  Required
- T.38 Enabled
Action
Write
- From Number (+E.164 Format) Example: +14005550000
  Required
- To Number (+E.164 Format) Example: +1333555000
  Required
- Media URL
  Required
- Subject Line
- Text
Action
Write
- Call Control Id
  Required
- Speaking Voice
  Required
- Language
  Required
- Text
  Required
- Stop
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Telnyx

Telnyx is a full-featured global communications platform with an SMS API built for reliable, enterprise-grade messaging on a secure network.

Learn moreLearn moreHelpHelp

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Phone & SMS

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