Freshdesk + Telnyx

Create new Freshdesk tickets from received Telnyx messages

Streamline your customer service workflow with this Telnyx and Freshdesk automation. Upon receiving a message in the Telnyx app, a ticket is created in the Freshdesk app, ensuring that every communication received gets the attention it needs. This workflow allows you to efficiently manage your customer requests, saving time and potentially increasing customer satisfaction.

When this happens...
Receive a Message
Triggers when an inbound message is received by one of your Telnyx messaging profiles.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

New Phone Number
Triggers on a new order of a phone number
Trigger
Scheduled
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- Application NameRequired
Trigger
Instant
Try It
- Application NameRequired
- Webhook Failover
Trigger
Instant
Try It
- Connection IdRequired
- Source NumberRequired
- Destination Number (+E.164 Format) Example: +13005550000Required
- From Display Name
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Connection IdRequired
- PDF UrlRequired
- T.38 Enabled
Action
Write

- From Number (+E.164 Format) Example: +14005550000Required
- To Number (+E.164 Format) Example: +1333555000Required
- Media URLRequired
- Subject Line
- Text
Action
Write
- Call Control IdRequired
- Speaking VoiceRequired
- LanguageRequired
- TextRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- Application NameRequired
Trigger
Instant
Try It
- Fax Application NameRequired
- Webhook Event Failover Url
Trigger
Instant
Try It
- Application NameRequired
- Webhook Failover Url
Trigger
Instant
Try It
- Call Control IdRequired
- Audio URLRequired
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Message ContentRequired
Action
Write
- FromRequired
- ToRequired
- TextRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Telnyx

Telnyx is a full-featured global communications platform with an SMS API built for reliable, enterprise-grade messaging on a secure network.

Related categories

Phone & SMS

PRODUCTS

CAPABILITIES

By team

Freshdesk + Telnyx

Create new Freshdesk tickets from received Telnyx messages

New Phone Number

Receive a Call

Receive a Message

Application NameRequired

Webhook Failover

Dial a Number

Connection IdRequired

Source NumberRequired

Destination Number (+E.164 Format) Example: +13005550000Required

From Display Name

Send a Fax

Source Number (+E.164 Format) Example: +14005550000Required

Destination Number (+E.164 Format) Example: +13005550000Required

Connection IdRequired

PDF UrlRequired

T.38 Enabled

Send MMS

From Number (+E.164 Format) Example: +14005550000Required

To Number (+E.164 Format) Example: +1333555000Required

Media URLRequired

Subject Line

Text

Speak Text

Call Control IdRequired

Speaking VoiceRequired

LanguageRequired

TextRequired

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired

Address

Description

Phone

Job Title

Tags

Find Contact

EmailRequired

New Recording

Application NameRequired

Receive a Fax

Fax Application NameRequired

Webhook Event Failover Url

Message Status Updated

Application NameRequired

Webhook Failover Url

Play Audio

Call Control IdRequired

Audio URLRequired

Send SMS

Source Number (+E.164 Format) Example: +14005550000Required

Destination Number (+E.164 Format) Example: +13005550000Required

Message ContentRequired

Send Short Code SMS

FromRequired

ToRequired

TextRequired