Freshdesk + Sinch

Create Freshdesk tickets from new inbound messages in Sinch

Want to accept support desk tickets via SMS or WhatsApp? Using this integration, you can easily add new inbound messages via Sinch as Freshdesk tickets.

When this happens...
New Inbound MessageTriggers when a user sends you a message.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Sinch and Freshdesk

Discover other triggers and actions you can use with Sinch and Freshdesk

- Callback Triggers
  Required
Trigger
Instant
Try It
- Message Types
  Required
Trigger
Instant
Try It
Send an RCS Message
Send an RCS text message via the Sinch Conversation API.
Action
Write
- Phone Number
  Required
- WhatsApp Template
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Inbound Fax
Triggers when a user sends you a fax.
Trigger
Instant
Try It
- Recipient's number's
  Required
- Sender number
- Fax file (as binary)
- Fax file (as url)
- Resolution
- Header text
- Header Page numbers
- Header timezone
- Labels
Action
Write
Send an SMS
Send an SMS text message via the Sinch Conversation API.
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Sinch

Send and receive messages over SMS, WhatsApp, Facebook, Instagram, Telegram, Viber, and more using Sinch — a single app, all the messaging channels you need!

HelpHelp

Related categories

Social Media Accounts

Related Zap Templates

Send SMS messages via Sinch for new Freshdesk tickets

Related Zap Templates

Send SMS messages via Sinch for new Freshdesk tickets