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Freshdesk + Salesforce

Create records in Salesforce when new tickets surface in Freshdesk

When a new ticket is created in Freshdesk, this workflow accelerates resolution by immediately creating a record in Salesforce. Manage customer queries swiftly by streamlining these two platforms. Improve your customer service team's efficiency and increase customer satisfaction effortlessly. Utilize this workflow for a seamless integration of Freshdesk and Salesforce.

When a new ticket is created in Freshdesk, this workflow accelerates resolution by immediately creating a record in Salesforce. Manage customer queries swiftly by streamlining these two platforms. Improve your customer service team's efficiency and increase customer satisfaction effortlessly. Utilize this workflow for a seamless integration of Freshdesk and Salesforce.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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  • Customer Support

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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.

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