Freshdesk + Nextiva

Freshdesk + Nextiva integrations

Create Freshdesk tickets from new received Nextiva calls

Streamline your customer support by automating the process of creating support tickets. With this workflow, whenever you receive a new call in Nextiva, a ticket gets generated in Freshdesk in real time. Save time, reduce errors, and improve your customer support experience with this seamless automation.

When this happens...
New Received CallTriggers when a new call is received.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Nextiva and Freshdesk

Discover other triggers and actions you can use with Nextiva and Freshdesk

New Missed Call
Triggers when a new call is missed.
Trigger
Polling
Try It
New Received Call
Triggers when a new call is received.
Trigger
Polling
Try It
- Name
  Required
- Phone Number
  Required
Action
Write
- Name
  Required
- Phone Number
  Required
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Contact
Triggers when a new personal contact is added.
Trigger
Polling
Try It
New Voicemail
Triggers when a new voicemail is received.
Trigger
Polling
Try It
- Name
- Number
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Nextiva

Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform.

HelpHelp

Related categories

Phone & SMS

Related Zap Templates

Create Freshdesk tickets for new missed calls in Nextiva

Related Zap Templates

Create Freshdesk tickets for new missed calls in Nextiva