Freshdesk + Netlify

Freshdesk + Netlify integrations

Create Freshdesk tickets from new Netlify form submissions

Effortlessly manage customer inquiries from your Netlify forms by setting up this automation to create support tickets in Freshdesk. With each new form submission in Netlify, a corresponding ticket will be generated in Freshdesk, allowing your support team to promptly handle requests and ensure customer satisfaction. Focus on providing exceptional support while this workflow streamlines your process.

When this happens...
New Form SubmissionTriggers when a form receives a new submission.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Netlify and Freshdesk

Discover other triggers and actions you can use with Netlify and Freshdesk

- Site
  Required
Trigger
Instant
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- Site
  Required
Trigger
Instant
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- Site
  Required
- Clear Build Cache
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write

- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Site
  Required
Trigger
Instant
Try It
- Site
  Required
- Form
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Netlify

Netlify is an all-in-one workflow to build, deploy, and manage modern web projects.

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