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Freshdesk + Mitti

Create new Freshdesk tickets from completed Mitti inspections

When an inspection is completed in Mitti, streamline your workflow by creating a ticket in Freshdesk. This automation instantly forms a new ticket in Freshdesk, saving time and ensuring no crucial safety report gets missed. Enhance your customer service process by quickly addressing issues identified during inspections.

When this happens...
TriggerPolling
automatically do this!
ActionWrite

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More things you can do with Mitti and Freshdesk

Discover other triggers and actions you can use with Mitti and Freshdesk

Action Created
Triggers when an action is created.
Trigger
Polling
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Any Inspection Completed
Triggers when any inspection is completed.
Trigger
Polling
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- Template Name
  Required
Trigger
Polling
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- Inspection ID
  Required
Action
Write
- Inspection ID
  Required
Action
Write

- Template
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Any Inspection Completed (Advanced)
Triggers when any inspection is completed. Advanced provides additional fields.
Trigger
Polling
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- Template
  Required
Trigger
Polling
Try It
- Template
Trigger
Polling
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- Inspection ID
  Required
- Export ID
  Required
Action
Write
- Inspection
  Required
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
Action
Write
- Inspection ID
  Required
- Inspection report format
  Required
- Report layout
Action
Write
- Email address
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Mitti

Mitti is a business platform to conduct inspections, capture issues, manage tasks, communicate clearly and train working teams. Mitti is built by Safetyculture

Learn moreLearn moreHelpHelp

Related categories

Product Management

Related Zap Templates

Create new tickets in Freshdesk for new actions in Mitti

Related Zap Templates

Create new tickets in Freshdesk for new actions in Mitti