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Freshdesk + Kraftful

Add feedback in Kraftful for new ticket notes in Freshdesk

Stay on top of your customer support process by pairing Freshdesk and Kraftful. When a new ticket note is added in Freshdesk, this integration sends that data to Kraftful, where it’s used to add feedback. This enhances your product management activities by ensuring you capture valuable insights from customer tickets swiftly and efficiently. No more manual data entry, just seamless integration for efficient operations.

Stay on top of your customer support process by pairing Freshdesk and Kraftful. When a new ticket note is added in Freshdesk, this integration sends that data to Kraftful, where it’s used to add feedback. This enhances your product management activities by ensuring you capture valuable insights from customer tickets swiftly and efficiently. No more manual data entry, just seamless integration for efficient operations.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
  2. automatically do this!
    KraftfulKraftful
    Add Feedback

    Adds feedback in Kraftful

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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About Kraftful

Copilot for product builders. Listen to millions of users in minutes with AI.

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