Freshdesk + Kraftful

Freshdesk + Kraftful integrations

Add feedback in Kraftful for new ticket notes in Freshdesk

Stay on top of your customer support process by pairing Freshdesk and Kraftful. When a new ticket note is added in Freshdesk, this integration sends that data to Kraftful, where it’s used to add feedback. This enhances your product management activities by ensuring you capture valuable insights from customer tickets swiftly and efficiently. No more manual data entry, just seamless integration for efficient operations.

When this happens...
New Ticket NoteTriggers when a Note is added to a Ticket.
TriggerInstant
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Add FeedbackAdds feedback in Kraftful
ActionWrite

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More things you can do with Freshdesk and Kraftful

Discover other triggers and actions you can use with Freshdesk and Kraftful

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Download Link
  Required
- Source Type
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Source
- Comment
  Required
- Author
- Rating
- Tags
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Zendesk

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Help Scout

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Mojo Helpdesk

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About Kraftful

Copilot for product builders. Listen to millions of users in minutes with AI.

HelpHelp

Related categories

AI Assistants

Related Zap Templates

Use updated tickets in Freshdesk to add feedback in Kraftful

Related Zap Templates

Use updated tickets in Freshdesk to add feedback in Kraftful