Freshdesk + Help Scout
Create Freshdesk tickets from new Help Scout conversations
Effortlessly manage support requests across platforms with this powerful and concise workflow. When a new conversation is created in Help Scout, a corresponding ticket will be generated in Freshdesk, allowing your support team to seamlessly address customer concerns. Improve response time, streamline customer support processes, and maintain organization with this easy-to-use automation.
Effortlessly manage support requests across platforms with this powerful and concise workflow. When a new conversation is created in Help Scout, a corresponding ticket will be generated in Freshdesk, allowing your support team to seamlessly address customer concerns. Improve response time, streamline customer support processes, and maintain organization with this easy-to-use automation.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
