Freshdesk + Goodcall

Freshdesk + Goodcall integrations

Create Freshdesk tickets for completed Goodcall flows

Streamline your customer service process within the Goodcall app by setting up an automated workflow. Upon the completion of a flow in Goodcall, a corresponding ticket is created in the Freshdesk app. This integration not only ensures a seamless experience, but also swiftly addresses customer issues and requests. Enhance your efficiency and productiveness by bridging your Goodcall and Freshdesk processes.

When this happens...
Flow CompleteTriggers when flow is completed through a message taken, contact form, or custom form.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Goodcall and Freshdesk

Discover other triggers and actions you can use with Goodcall and Freshdesk

Customer Lookup
Trigger when a new calls comes in and you want to lookup customer in your CRM
Trigger
Instant
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Call Complete
Triggers when a call is completed.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
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Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Form Name
  Required
Trigger
Instant
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- Lookup ID
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Goodcall

Goodcall is an AI phone assistant that leverages the power of GPT to offer seamless communication solutions for businesses.

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