Freshdesk + Freshsales Classic

Create or update Freshsales Classic contacts when new tickets arise in Freshdesk

This workflow streamlines your customer service process by addressing new customer queries or issues promptly. When there's a new ticket in Freshdesk, it updates or creates a new contact in Freshsales Classic. This efficient exchange helps keep your customer data up-to-date and your customer service responsive.

This workflow streamlines your customer service process by addressing new customer queries or issues promptly. When there's a new ticket in Freshdesk, it updates or creates a new contact in Freshsales Classic. This efficient exchange helps keep your customer data up-to-date and your customer service responsive.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Freshsales ClassicFreshsales Classic
    Create or Update Contact

    Updates the existing contact or creates the new contact if contact doesn't exist

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Mojo Helpdesk integrationsMojo Helpdesk integrations

Mojo Helpdesk

Customer Support
freshsales-classic logo
freshsales-classic logo

About Freshsales Classic

Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier