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Forms for Slack + Freshdesk

Create Freshdesk tickets from new Forms for Slack responses

Streamline your customer service process with the help of this workflow. Upon receiving new responses in the Forms for Slack app, it instantly creates a matching ticket in Freshdesk, saving you time and ensuring quick response to clients. Get pertinent information directly where you need it and enhance your customer support efficiency.

Streamline your customer service process with the help of this workflow. Upon receiving new responses in the Forms for Slack app, it instantly creates a matching ticket in Freshdesk, saving you time and ensuring quick response to clients. Get pertinent information directly where you need it and enhance your customer support efficiency.

  1. When this happens...
    Forms for SlackForms for Slack
    New Form Response

    Triggers when a new form response is sent to Slack.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Form NameRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
forms-for-slack logo
forms-for-slack logo

About Forms for Slack

Forms for Slack lets you manage and submit forms within Slack.
Learn moreHelp

Related categories

  • Forms & Surveys

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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