FastField Mobile Forms + Freshdesk

Create form dispatches in FastField Mobile Forms for new contacts in Freshdesk

Effortlessly streamline your customer onboarding process with this workflow that connects Freshdesk and FastField Mobile Forms. When a new contact is added in Freshdesk, a form dispatch will be created in FastField Mobile Forms, saving you time and ensuring a seamless process. Improve your response time and enhance customer experience by automating this essential task.

When this happens...
New ContactTriggers when a new customer is created.
TriggerInstant
automatically do this!
Create Form DispatchSends a Form to one or more users, with the option of pre-populating Form Fields. The Form appears in the users inbox in the FastField Mobile App.
ActionWrite

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More things you can do with Freshdesk and FastField Mobile Forms

Discover other triggers and actions you can use with Freshdesk and FastField Mobile Forms

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Form
  Required
Trigger
Instant
Try It
- List Name
  Required
- File
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Form
  Required
Action
Write
- List Name
  Required
- File
  Required
Action
Write

About FastField Mobile Forms

FastField Mobile Forms is a flexible platform to efficiently capture custom form data using smartphones and tablets.

HelpHelp

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Forms & Surveys

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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