Facebook Pages + HelpdeskAdvanced

Facebook Pages + HelpdeskAdvanced integrations

Create tickets in HelpdeskAdvanced from new posts in Facebook Pages

Seamlessly convert your social media profile into a helpdesk with this integration. Whenever a user creates a new post on a specified Facebook Page, this integration will automatically generate a new ticket in your HelpDeskAdvanced account.

When this happens...
New Post to Your TimelineTriggers when anyone (including you) posts to your Page's Timeline.
TriggerPolling
automatically do this!
Create TicketCreate Ticket in Helpdesk Advanced
ActionWrite

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More things you can do with Facebook Pages and HelpdeskAdvanced

Discover other triggers and actions you can use with Facebook Pages and HelpdeskAdvanced

- Page
  Required
- Post
Trigger
Instant
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- Page
  Required
Trigger
Polling
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- Page
  Required
Trigger
Polling
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- Page
  Required
- Photo
  Required
- Description
Action
Write
- Page
  Required
- Message
  Required
- Photo
- Link_url
Action
Write

- Asset Category
- Asset Status
Trigger
Instant
Try It
- Site Type
- Account Status
Trigger
Instant
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- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
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Update Contact
Triggers when a contact is updated.
Trigger
Instant
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- Task Type
- Task Status
Trigger
Instant
Try It
- Asset Category
  Required
Action
Write
- Site Type
  Required
Action
Write
- Entity
  Required
- Ticket Type
  Required
Action
Write
- Contact ID
  Required
- Contact Type
Action
Write
- Task ID
  Required
- Task Type
Action
Write

- Info
- Page
  Required
Trigger
Polling
Try It
- Page
  Required
Trigger
Polling
Try It
- Page
  Required
- Photo
  Required
Action
Write
- Page
  Required
- Post
  Required
- Metrics
  Required
Action
Write
- Page
  Required
- Video
  Required
- Title
- Description
Action
Write
New Contact
Triggers when a new contact is created.
Trigger
Instant
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- Task Type
- Task Status
Trigger
Instant
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- Asset Category
- Asset Status
Trigger
Instant
Try It
- Site Type
- Account Status
Trigger
Instant
Try It
- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
Try It
- Contact Type
  Required
Action
Write
- Task Type
  Required
Action
Write
- Asset ID
  Required
- Asset Category
Action
Write
- ID Account
  Required
- Site Type
Action
Write
- ID Ticket
  Required
- Entity
- Ticket Type
Action
Write

About Facebook Pages

Facebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.

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About HelpdeskAdvanced

HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.

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Related categories

Call Tracking