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Facebook Pages + HelpdeskAdvanced

Create tickets in HelpdeskAdvanced from new posts in Facebook Pages

Seamlessly convert your social media profile into a helpdesk with this integration. Whenever a user creates a new post on a specified Facebook Page, this integration will automatically generate a new ticket in your HelpDeskAdvanced account.

Seamlessly convert your social media profile into a helpdesk with this integration. Whenever a user creates a new post on a specified Facebook Page, this integration will automatically generate a new ticket in your HelpDeskAdvanced account.

When this happens...
New Post to Your Timeline
Triggers when anyone (including you) posts to your Page's Timeline.
TriggerScheduled
automatically do this!
Create Ticket
Create Ticket in Helpdesk Advanced
ActionWrite

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Supported triggers and actions

What does this mean?

- PageRequired
- Post
Trigger
Instant
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- PageRequired
Trigger
Scheduled
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- PageRequired
Trigger
Scheduled
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- PageRequired
- PhotoRequired
- Description
Action
Write
- PageRequired
- MessageRequired
- Photo
- Link Url
Action
Write

- Asset Category
- Asset Status
Trigger
Instant
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- Site Type
- Account Status
Trigger
Instant
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- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
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Update Contact
Triggers when a contact is updated.
Trigger
Instant
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- Task Type
- Task Status
Trigger
Instant
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- Asset CategoryRequired
Action
Write
- Site TypeRequired
Action
Write
- EntityRequired
- Ticket TypeRequired
Action
Write
- Contact IDRequired
- Contact Type
Action
Write
- Task IDRequired
- Task Type
Action
Write

- Info
- PageRequired
Trigger
Scheduled
Try It
- PageRequired
Trigger
Scheduled
Try It
- PageRequired
- PhotoRequired
Action
Write
- PageRequired
- PostRequired
- MetricsRequired
Action
Write
- PageRequired
- VideoRequired
- Title
- Description
Action
Write
New Contact
Triggers when a new contact is created.
Trigger
Instant
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- Task Type
- Task Status
Trigger
Instant
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- Asset Category
- Asset Status
Trigger
Instant
Try It
- Site Type
- Account Status
Trigger
Instant
Try It
- Classification
- Ticket Type
- Ticket Status
Trigger
Instant
Try It
- Contact TypeRequired
Action
Write
- Task TypeRequired
Action
Write
- Asset IDRequired
- Asset Category
Action
Write
- ID AccountRequired
- Site Type
Action
Write
- ID TicketRequired
- Entity
- Ticket Type
Action
Write