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Facebook Messenger + Gorgias

Facebook Messenger + Gorgias

Facebook Messenger + Gorgias integrations

Create Gorgias tickets from new Facebook Messenger page messages

Stay on top of your customer service game with this efficient workflow. When a new message is sent to your Page on Facebook Messenger, it instantly creates a ticket in Gorgias, ensuring you never miss a customer's concern or query. This seamless process eliminates the need for constant manual checks and offers a timely response to your customers. Increase your team's productivity and enhance customer experience with this simple process.

  1. When this happens...
    New Message Sent to Page
    New Message Sent to Page
    New Message Sent to PageTriggers when a new Message is sent to a page.
    TriggerInstant
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketCreates a ticket
    ActionWrite
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More things you can do with Facebook Messenger and Gorgias

Discover other triggers and actions you can use with Facebook Messenger and Gorgias

    • Page
      Required
    Trigger
    Instant
    Try It
    • Status
      Required
    • Subject
      Required
    • Tags
    • External ID
    • Channel
      Required
    • Source type
      Required
    • From Name
    • From Address
      Required
    • To Name
    • To Address
      Required
    • Body (HTML)
    • Body (text)
    • Message ID
    • External ID
    • Created at
    • Via
      Required
    Action
    Write
    • Response_msg
    • Page
      Required
    • Recipient_id
      Required
    • Text
      Required
    Action
    Write
    • Ticket ID
      Required
    • Channel
      Required
    • Via
      Required
    • Source type
      Required
    • From Name
    • From Address
      Required
    • To Name
    • To Address
      Required
    • Body (HTML)
    • Body (text)
    • Message ID
    • External ID
    • Created at
    Action
    Write
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About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
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About Gorgias
Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.
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