Don't see your Page listed? Access your Business account's [Settings](https://business.facebook.com/select/?next=https%3A%2F%2Fbusiness.facebook.com%2Fsettings%2Fpages) to confirm the connected account has correct ['Manage Page' permissions](http://zpr.io/tbqfm) and [re-connect your account](http://zpr.io/tbqfC).  See [help docs](http://zpr.io/tbqfL) for more info.

When you update a form, Facebook assigns a new form ID. You must reselect it from the dropdown menu.

Select the Facebook Page connected to your lead form. If you cannot see your form, find the [Facebook Page ID](https://www.facebook.com/help/1503421039731588) and set it as a [custom value](https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps).

Select the form associated with your Facebook Page. If you select “Default (Any Form)” you must grant [sufficient permissions](https://help.zapier.com/hc/en-us/articles/8496040397965-What-permissions-do-I-need-to-use-Facebook-Lead-Ads-with-Zapier) to all forms associated with the Facebook Page.

**Recommended next step:** See the full impact of your Facebook Lead Ads with one more Zap. [Send CRM conversion events to Facebook](https://zapier.com/apps/facebook-conversions/integrations/utm_campaign=fbla_zap_editor&utm_medium=in-app) to track true ROI—online or offline.

Facebook lead ads make signing up for business information easy for people and more valuable for businesses. The Facebook lead ad app is useful for marketers who want to automate actions on their leads.

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The status of the ticket, this should be open

The person on whose behalf the ticket is created (i.e. customer)

Email address of the person on whose behalf the ticket is being created, i.e. customer.

This is the email that is connected to your Gorgias account, i.e your support email

Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.

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Stay on top of your new leads from Facebook Lead Ads with this efficient workflow. As soon as a new lead appears, a new ticket is immediately created in Gorgias, helping your customer service team manage and respond to inquiries with optimal efficiency. Streamline your lead management and ensure fast, accurate responses with this seamless process.

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Create tickets in Gorgias for every new lead from Facebook Lead Ads

Supported triggers and actions

New Lead

Create Ticket Message

Create Ticket

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