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EZ Texting + Freshdesk

Create Freshdesk tickets from new inbound EZ Texting texts

Manage your customer support efficiently with this stellar workflow. Whenever you receive a new inbound text in EZ Texting, a ticket will be instantly created in Freshdesk. This straightforward automation tackles the tedious task of manual ticket creation, enabling you to focus more on solving problems and improving customer satisfaction. This is a clever solution to streamline your support process and increase your team's productivity.

Manage your customer support efficiently with this stellar workflow. Whenever you receive a new inbound text in EZ Texting, a ticket will be instantly created in Freshdesk. This straightforward automation tackles the tedious task of manual ticket creation, enabling you to focus more on solving problems and improving customer satisfaction. This is a clever solution to streamline your support process and increase your team's productivity.

  1. When this happens...
    EZ TextingEZ Texting
    New Inbound Text

    Triggers when a new inbound text received.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • EZ Texting triggers, actions, and search

    New Inbound Text

    Triggers when a new inbound text received.

    Trigger
    Instant
    Try It
    • Phone NumberRequired

    • First Name

    • Last Name

    • Email

    • Group Ids

    Action
    Write
    • To numbers

    • Message textRequired

    • Subject

    • Group Ids

    Action
    Write
  • EZ Texting triggers, actions, and search

    New Keyword Opt In

    Triggers when a new keyword opt in received.

    Trigger
    Instant
    Try It
    • NameRequired

    • Note

    • Phone Numbers

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
ez-texting logo
ez-texting logo

About EZ Texting

EZ Texting is a text marketing platform to send and receive SMS & MMS via web and mobile apps. Use it for group texts or 1:1 messages.
Learn more

Related categories

  • Phone & SMS
freshdesk logo

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