Escala + Trengo

Escala + Trengo integrations

Create new Escala contacts from new Trengo inbound messages

When a new inbound message is received in Trengo, this workflow promptly forms a new contact in Escala. This ensures that all your Trengo correspondences have a corresponding contact in Escala, efficiently keeping your records updated and helping you manage your contacts better. This automation is a time-saver, allowing you to focus on building relationships, rather than data entry.

When this happens...
New Inbound MessageTriggers when an inbound message is created.
TriggerInstant
automatically do this!
Create ContactCreates a new contact in Escala if the contact does not already exist based on email address.
ActionWrite

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More things you can do with Trengo and Escala

Discover other triggers and actions you can use with Trengo and Escala

New Inbound Message
Triggers when an inbound message is created.
Trigger
Instant
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New Internal Note
Triggers when an internal note is created.
Trigger
Instant
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Phone Call Ended
Triggers when a phone call has ended.
Trigger
Instant
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Phone Call Started
Triggers when a phone call has started.
Trigger
Instant
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- Channel ID
  Required
- Phone
  Required
- Direction
  Required
- Contact name
- Note
- Duration
- Recording URL
Action
Write

- WhatsApp Message Template ID
  Required
- Recipient Phone number
  Required
- Dynamic Content
Action
Write
- Term
Action
Search

Contact Created
Triggers when a new contact is created.
Trigger
Instant
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Contact Removed
Triggers when a contact is removed.
Trigger
Instant
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Create Contact
Creates a new contact in Escala if the contact does not already exist based on email address.
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

Ticket Label Added
Triggers when a label is added to a conversation.
Trigger
Instant
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New Outbound Message
Triggers when an outbound message is created.
Trigger
Instant
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Phone Call Missed
Triggers when a phone call is missed.
Trigger
Instant
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- Name
- Email
- Phone
Action
Write
- Channel ID
  Required
- Contact Identifier
  Required
- Contact Name
- Message
  Required
- Email Subject
Action
Write
- Webhook URL
  Required
- Contact type
  Required
- Contact name
Action
Write
- Term
- Name
- Email
- Phone
Action
Search or write
Contact Modified
Triggers when a contact is modified.
Trigger
Instant
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Form Submission
Triggers when a form is submitted.
Trigger
Instant
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Create or Update Contact
Creates a new contact or updates an existing contact based on email address.
Action
Write

About Escala

Escala is the all-in-one marketing and automation platform to accelerate your sales

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Related categories

CRM (Customer Relationship Management)

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About Trengo

Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and WhatsApp via one inbox.

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Related categories

Customer Support