Duda + Help Scout

Duda + Help Scout integrations

Turn new Duda form responses into Help Scout conversations

Boost your customer support efficiency with this automation that links Duda and Help Scout. Whenever a new form response is received in Duda, a conversation is initiated directly in Help Scout. This ensures prompt response to your customers' inquiries or requests, providing a smoother and faster support experience.

When this happens...
New Form ResponseTriggers when a new form response is submitted (available for Team plan and up)
TriggerInstant
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with Duda and Help Scout

Discover other triggers and actions you can use with Duda and Help Scout

- Site Domain
  Required
Trigger
Instant
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- Site Domain (Leave empty for all sites)
Trigger
Instant
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- Site Domain
  Required
Trigger
Instant
Try It
- Site Domain
  Required
Trigger
Instant
Try It
- Account Name
  Required
- Email
- First Name
- Last Name
- Site to assign to the client
- Site Permissions (Leave empty to grant default permissions)
Action
Write

- Site Name
  Required
- Publish to live site
- Upload images to Duda
- Business name
- Business phone
- Business email
- Business logo
- Business overview
- Business services
- Business about us
- Facebook account
- Twitter account
- Youtube account
- Your Yelp account
- Foursquare account
- Linkedin account
- Instagram account
- Pinterest account
- Vimeo account
- Rss url
- Reddit account
- TripAdvisor account
- Snapchat account
- Location name
- Zip code
- Street address
- State or Region
- City
- Country
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It

- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

New or Updated Site Comment
Triggers when a site comment is created or updated (available for Team plan and up)
Trigger
Instant
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- Site Domain
  Required
Trigger
Instant
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- Site Domain
  Required
- Product event type
  Required
Trigger
Instant
Try It
- Site Name
  Required
- Title
  Required
- Description
  Required
- content
  Required
- Author
- Thumbnail
- Main Image
Action
Write
- Site Domain
  Required
- CollectionName
  Required
- Upload images to Duda
- Publish site
Action
Write
- Template ID
  Required
- Site Language
- External UID
- Business Name
- Business Email
- Business Phone Number
- Business Address Country
- Business Address City
- Business Address State
- Business Address Street
- Business Address Zip Code
- Site SEO Image
- Site SEO Title
- Site SEO Description
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

About Duda

Duda is a website builder platform for web professionals and digital marketing agencies.

Learn moreLearn moreHelpHelp

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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