Duda + Freshdesk

Create new Freshdesk tickets from new Duda form responses

When a new form response is received in Duda, this workflow will seamlessly create a ticket in Freshdesk. It provides a streamlined solution for tracking and managing responses, saving you precious time on manual data entry and ensuring every inquiry is addressed promptly and efficiently. It's an essential tool for maintaining high customer service standards as your business grows.

When this happens...
New Form Response
Triggers when a new form response is submitted (available for Team plan and up)
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- Site DomainRequired
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- Site Domain (Leave empty for all sites)
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- Site DomainRequired
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- Site DomainRequired
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- Account NameRequired
- Email
- First Name
- Last Name
- Site to assign to the client
- Site Permissions (Leave empty to grant default permissions)
Action
Write

- Site NameRequired
- Publish to live site
- Upload images to Duda
- Business name
- Business phone
- Business email
- Business logo
- Business overview
- Business services
- Business about us
- Facebook account
- Twitter account
- Youtube account
- Your Yelp account
- Foursquare account
- Linkedin account
- Instagram account
- Pinterest account
- Vimeo account
- Rss url
- Reddit account
- TripAdvisor account
- Snapchat account
- Location name
- Zip code
- Street address
- State or Region
- City
- Country
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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New Ticket Note
Triggers when a Note is added to a Ticket.
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

New or Updated Site Comment
Triggers when a site comment is created or updated (available for Team plan and up)
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- Site DomainRequired
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- Site DomainRequired
- Product event typeRequired
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- Site NameRequired
- TitleRequired
- DescriptionRequired
- contentRequired
- Author
- Thumbnail
- Main Image
Action
Write
- Site DomainRequired
- Collection NameRequired
- Upload images to Duda
- Publish site
Action
Write
- Template IDRequired
- Site Language
- External UID
- Business Name
- Business Email
- Business Phone Number
- Business Address Country
- Business Address City
- Business Address State
- Business Address Street
- Business Address Zip Code
- Site SEO Image
- Site SEO Title
- Site SEO Description
Action
Write
New Contact
Triggers when a new customer is created.
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Instant
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Update Ticket
Triggers when a Ticket is updated.
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Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Duda

Duda is a website builder platform for web professionals and digital marketing agencies.

Learn more

Related categories

Website Builders

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Zapier Forms

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Duda + Freshdesk

Create new Freshdesk tickets from new Duda form responses

Published Blog Post

New Form Response

New Native Store Order

New or Updated Third Party Store Order

Create a Client

Update Content Library

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New or Updated Site Comment

Member Created/Updated/Deleted

Store Product Created or Updated

Create a Blog Post

Add Collection Row

Create a Site

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About Duda

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Zapier Forms

About Freshdesk

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