Duda + Freshdesk

Duda + Freshdesk integrations

Create new Freshdesk tickets from new Duda form responses

When a new form response is received in Duda, this workflow will seamlessly create a ticket in Freshdesk. It provides a streamlined solution for tracking and managing responses, saving you precious time on manual data entry and ensuring every inquiry is addressed promptly and efficiently. It's an essential tool for maintaining high customer service standards as your business grows.

When this happens...
New Form ResponseTriggers when a new form response is submitted (available for Team plan and up)
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Duda and Freshdesk

Discover other triggers and actions you can use with Duda and Freshdesk

- Site Domain
  Required
Trigger
Instant
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- Site Domain (Leave empty for all sites)
Trigger
Instant
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- Site Domain
  Required
Trigger
Instant
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- Site Domain
  Required
Trigger
Instant
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- Account Name
  Required
- Email
- First Name
- Last Name
- Site to assign to the client
- Site Permissions (Leave empty to grant default permissions)
Action
Write

- Site Name
  Required
- Publish to live site
- Upload images to Duda
- Business name
- Business phone
- Business email
- Business logo
- Business overview
- Business services
- Business about us
- Facebook account
- Twitter account
- Youtube account
- Your Yelp account
- Foursquare account
- Linkedin account
- Instagram account
- Pinterest account
- Vimeo account
- Rss url
- Reddit account
- TripAdvisor account
- Snapchat account
- Location name
- Zip code
- Street address
- State or Region
- City
- Country
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

New or Updated Site Comment
Triggers when a site comment is created or updated (available for Team plan and up)
Trigger
Instant
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- Site Domain
  Required
Trigger
Instant
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- Site Domain
  Required
- Product event type
  Required
Trigger
Instant
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- Site Name
  Required
- Title
  Required
- Description
  Required
- content
  Required
- Author
- Thumbnail
- Main Image
Action
Write
- Site Domain
  Required
- CollectionName
  Required
- Upload images to Duda
- Publish site
Action
Write
- Template ID
  Required
- Site Language
- External UID
- Business Name
- Business Email
- Business Phone Number
- Business Address Country
- Business Address City
- Business Address State
- Business Address Street
- Business Address Zip Code
- Site SEO Image
- Site SEO Title
- Site SEO Description
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Duda

Duda is a website builder platform for web professionals and digital marketing agencies.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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