Discord + Trengo

Send new Trengo inbound messages to Discord channels as channel messages

Effortlessly manage communication between your Trengo and Discord applications with this streamlined workflow. When a new inbound message is received in Trengo, a channel message is instantly sent in Discord, keeping your team informed and allowing for quick responses. Enhance your collaboration and stay in sync without manual updates, resulting in better customer support and overall efficiency.

When this happens...
New Inbound Message
Triggers when an inbound message is created.
TriggerInstant
automatically do this!
Send Channel Message
Post a new message to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

New Inbound Message
Triggers when an inbound message is created.
Trigger
Instant
Try It
New Internal Note
Triggers when an internal note is created.
Trigger
Instant
Try It
Phone Call Ended
Triggers when a phone call has ended.
Trigger
Instant
Try It
Phone Call Started
Triggers when a phone call has started.
Trigger
Instant
Try It
- Channel IDRequired
- PhoneRequired
- DirectionRequired
- Contact name
- Note
- Duration
- Recording URL
Action
Write

- Channel IDRequired
- Contact IdentifierRequired
- Contact Name
- MessageRequired
- Email Subject
Action
Write
- Term
Action
Search

- ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Scheduled
Try It
- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- UsernameRequired
Action
Search

Ticket Label Added
Triggers when a label is added to a conversation.
Trigger
Instant
Try It
New Outbound Message
Triggers when an outbound message is created.
Trigger
Instant
Try It
Phone Call Missed
Triggers when a phone call is missed.
Trigger
Instant
Try It
- Name
- Email
- Phone
Action
Write
- Thread ID
- To user ID
- Message Body
- Attachment IDs
- Parent Message ID
Action
Write
- WhatsApp Message Template IDRequired
- Recipient Phone numberRequired
- Dynamic Content
Action
Write
- Term
- Name
- Email
- Phone
Action
Search or write
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
Try It
- Forum ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Member
Trigger
Scheduled
Try It
- UserRequired
- RoleRequired
Action
Write
- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more Help

Related categories

Team Chat

Similar apps

Slack

Team Chat

Microsoft Teams

Microsoft, Team Chat

Twitch

Gaming

About Trengo

Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and WhatsApp via one inbox.

Help

Related categories

Customer Support

PRODUCTS

CAPABILITIES

By team

Discord + Trengo

Send new Trengo inbound messages to Discord channels as channel messages

New Inbound Message

New Internal Note

Phone Call Ended

Phone Call Started

Log a Voice Call

PhoneRequired

DirectionRequired

Contact name

Note

Duration

Recording URL

Send a Message

Channel IDRequired

Contact IdentifierRequired

Contact Name

MessageRequired

Email Subject

Find a Contact

Term

New Message Posted to Channel

ChannelRequired

New Reaction on Message

Channel typeRequired

Emoji

Limitation Notice

New Forum Post

Forum Channel

Ignore previously archived Posts?Required

Role Assigned to User

Create new Forum Post

Forum ChannelRequired

Post nameRequired

Initial message contentRequired

Ping Username, Role and everyone mentions?

Text to Speech

Bot Name

Bot Icon

Rename Channel

ChannelRequired

New NameRequired

Send Direct Message

Dm Bot Info

UserRequired

Message TextRequired

Ping Username, Role and everyone mentions?

Text to Speech

API Request (Beta)

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find User

UsernameRequired

Ticket Label Added

New Outbound Message

Phone Call Missed

Create a Contact

Name

Email

Phone

Send a Team Chat Message

Thread ID

To user ID

Message Body

Attachment IDs

Parent Message ID

Send a WhatsApp Message Template

WhatsApp Message Template IDRequired

Recipient Phone numberRequired

Dynamic Content

Find or create contact

Term

Name