Discord + SuperOps IT

Discord + SuperOps IT integrations

Send channel messages in Discord when new tickets are created in SuperOps IT

Stay in the loop with your IT support operations using this workflow. When a ticket is created in SuperOps IT, a channel message is sent on Discord. This saves you time and ensures that your support team is instantly notified of new tickets, streamlining your IT service management.

When this happens...
Ticket CreatedTriggers when a ticket is created.
TriggerInstant
automatically do this!
Send Channel MessagePost a new message to a specific #channel you choose.
ActionWrite

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More things you can do with SuperOps IT and Discord

Discover other triggers and actions you can use with SuperOps IT and Discord

Ticket Created
Triggers when a ticket is created.
Trigger
Instant
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Ticket Reply Received
Triggers when a reply is received on a ticket.
Trigger
Instant
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Ticket Updated
Triggers when status of a ticket is updated.
Trigger
Instant
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User Deleted
Triggers when a user is deleted.
Trigger
Instant
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- Subject
  Required
- Description
- Site
  Required
- Requester
- Technician Group
- Technician
- Department
- Status
- Name of the file
- Original file name of the file
- Size of the file
- Source
  Required
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the followers to be added
- Specify the assets to be added
- Created Time
- Updated Time
- Sub Source
- Request Type
  Required
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write

- User ID
  Required
- forget
Action
Write
- User
  Required
- First name
- Last Name
- Email
- Contact Number
- Group Ids to be Added
- Group Ids to be Deleted
- Department ID
- Reporting Manager ID
- Role Ids
- Association ID
- Site
- Custom Fields
Action
Write

- Department Name
Action
Search
- Site Name
Action
Search
- Ticket Id
  Required
Action
Search
- User ID
  Required
Action
Search
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Polling
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- Forum Channel
  Required
Trigger
Polling
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- Channel type
  Required
- Member
Trigger
Polling
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- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
- File Attachments
- Filename for Attachments
Action
Write
- Forum Channel
  Required
- Forum Post
  Required
- Message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel Name
  Required
Action
Search

Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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Ticket Reply Sent
Triggers when a reply is sent to a ticket.
Trigger
Instant
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User Created
Triggers when a new user is created.
Trigger
Instant
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User Updated
Triggers when a user is updated.
Trigger
Instant
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- First Name
  Required
- Last Name
- Email
  Required
- Contact Number
- Groups
- Department
- Reporting Manager
- Requester Role
  Required
- Technician Role
- Sites
- Custom Fields
Action
Write
- Ticket
  Required
- Subject
- Description
- Site
- Requester
- Department
- Technician Group
- Technician
- Status
- Source
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the additional requester to be removed
- Specify the followers to be added
- Specify the followers to be removed
- Created Time
- Updated Time
- Sub Source
- Request Type
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write
- Asset Name
  Required
Action
Search
- Role Name
Action
Search
- Role Name
Action
Search
- Email Id
  Required
Action
Search
- Channel
  Required
Trigger
Polling
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- Channel type
  Required
- Emoji
- Limitation_notice
Trigger
Polling
Try It
- Forum Channel
- Ignore previously archived Posts?
  Required
Trigger
Polling
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Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Polling
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- Forum Channel
  Required
- Post name
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Username
  Required
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

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About SuperOps IT

SuperOps IT is a unified endpoint - ticketing platform for modern IT teams

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IT Operations