Discord + SuperOps IT

Send channel messages in Discord when new tickets are created in SuperOps IT

Stay in the loop with your IT support operations using this workflow. When a ticket is created in SuperOps IT, a channel message is sent on Discord. This saves you time and ensures that your support team is instantly notified of new tickets, streamlining your IT service management.

When this happens...
Ticket Created
Triggers when a ticket is created.
TriggerInstant
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Send Channel Message
Post a new message to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

Ticket Created
Triggers when a ticket is created.
Trigger
Instant
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Ticket Reply Received
Triggers when a reply is received on a ticket.
Trigger
Instant
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Ticket Updated
Triggers when status of a ticket is updated.
Trigger
Instant
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User Deleted
Triggers when a user is deleted.
Trigger
Instant
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- SubjectRequired
- Description
- SiteRequired
- Requester
- Technician Group
- Technician
- Department
- Status
- Name of the file
- Original file name of the file
- Size of the file
- SourceRequired
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the followers to be added
- Specify the assets to be added
- Created Time
- Updated Time
- Sub Source
- Request TypeRequired
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write

- User IDRequired
- forget
Action
Write
- UserRequired
- First name
- Last Name
- Email
- Contact Number
- Group Ids to be Added
- Group Ids to be Deleted
- Department ID
- Reporting Manager ID
- Role Ids
- Association ID
- Site
- Custom Fields
Action
Write

- Department Name
Action
Search
- Site Name
Action
Search
- Ticket IdRequired
Action
Search
- User IDRequired
Action
Search
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Polling
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- Forum ChannelRequired
Trigger
Polling
Try It
- Channel typeRequired
- Member
Trigger
Polling
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- UserRequired
- RoleRequired
Action
Write
- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
- File Attachments
- Filename for Attachments
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search

Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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Ticket Reply Sent
Triggers when a reply is sent to a ticket.
Trigger
Instant
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User Created
Triggers when a new user is created.
Trigger
Instant
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User Updated
Triggers when a user is updated.
Trigger
Instant
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- First NameRequired
- Last Name
- EmailRequired
- Contact Number
- Groups
- Department
- Reporting Manager
- Requester RoleRequired
- Technician Role
- Sites
- Custom Fields
Action
Write
- TicketRequired
- Subject
- Description
- Site
- Requester
- Department
- Technician Group
- Technician
- Status
- Source
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the additional requester to be removed
- Specify the followers to be added
- Specify the followers to be removed
- Created Time
- Updated Time
- Sub Source
- Request Type
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write
- Asset NameRequired
Action
Search
- Role Name
Action
Search
- Role Name
Action
Search
- Email IdRequired
Action
Search
- ChannelRequired
Trigger
Polling
Try It
- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Polling
Try It
- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Polling
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Polling
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- UsernameRequired
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more

Related categories

Team Chat

Similar apps

About SuperOps IT

SuperOps IT is a unified endpoint - ticketing platform for modern IT teams

Related categories

IT Operations

Discord + SuperOps IT

Send channel messages in Discord when new tickets are created in SuperOps IT

Ticket Created

Ticket Reply Received

Ticket Updated

User Deleted

Create Ticket

Delete User

Update User

Fetch All Department

Fetch All Sites

Find Ticket by Id

Find User by ID

New User Added

New Forum Message

New Mention

Add Role

Remove User Role

Send Channel Message

Send message in Forum Post

Find Channel

Ticket Deleted

Ticket Reply Sent

User Created

User Updated

Create User

Update Ticket

Get Asset by Name

Fetch All Requester Roles

Fetch All Technician Roles

Find User by Email

New Message Posted to Channel

New Reaction on Message

New Forum Post

Role Assigned to User

Create new Forum Post

Rename Channel

Send Direct Message

API Request (Beta)

Find User

About Discord

Related categories

Similar apps

Slack

Microsoft Teams

Twitch

About SuperOps IT

Related categories