Digimind Social + Freshdesk

Digimind Social + Freshdesk integrations

Create Freshdesk tickets from new Digimind Social mentions

Don’t let negative consumer sentiments concerning your business escalate further. Every time Digimind collects filtered mentions, a new ticket is instantly created on Freshdesk. This way, you can create urgency within your organization, assign the ticket to the right people, and act on it before it's too late.

When this happens...
Latest Mentions TriggerTriggers when there are new mentions in the last 7 days.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Digimind Social and Freshdesk

Discover other triggers and actions you can use with Digimind Social and Freshdesk

- Topic
  Required
- Entities
- Tags
- Saved
- Sentiments
- Languages
- Countries
- Cities
- Media Types
- Ranking
- Sources
Trigger
Polling
Try It
- Topic
  Required
- Details
  Required
- Title
- Publication Date
- Mention's URL
- Media Type
- Sentiment
- Country
- City
- Language
- Mention's Image Link
- Geo Coordinates
- Message ID
- Message Parent ID
- Comments Count
- Dislikes Count
- Likes Count
- Shares Count
- Clicks Count
- Audience
- Impressions Count
- Replies Count
- Repins Count
- Views Count
- Favorited Count
- Backlinks Count
- Retweets Count
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write

- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Topic
  Required
- Date Range
  Required
- Entities
- Tags
- Saved
- Sentiments
- Languages
- Countries
- Cities
- Media Types
- Ranking
- Sources
Trigger
Polling
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Digimind Social

Digimind is a web and social media listening platform that helps you track consumer insights, competitors, and market trends.

HelpHelp

Related categories

Social Media Marketing

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support