Select the SMS direction to trigger on. Inbound, outbound or both.

To learn more, read the [Dialpad API Documentation](https://developers.dialpad.com/reference)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

Dialpad

Which view do you want to receive a "Changed Record" trigger from?

Which view do you want to receive a "Add Record" trigger from?

Which view do you want to receive "Removed Record" triggers from?

Choose the view that you want to add a record to.

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This workflow enables seamless coordination between Dialpad and TrackVia. Every time a call state changes in Dialpad, a new record will be added in TrackVia, ensuring no detail is overlooked. With this streamlined process, you can keep track of call changes swiftly and effortlessly. It's a perfect solution for maintaining efficient communication records.

Dialpad + TrackVia

"log Dialpad call state changes by adding records to TrackVia views"

Supported triggers and actions

Call State Changed

API Request (Beta)

Changed Record

Remove Record

SMS Created

Create and Optionally Assign Contact in Dialpad

Add Record

Add Record to View

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