Daktela + Slack

Daktela + Slack integrations

Create Slack reminders when new tickets are created in Daktela

This workflow springs into action whenever a new ticket is generated in the Daktela app, promptly scheduling a reminder in your Slack app. This seamless integration ensures you never overlook a ticket, enhancing your customer service response time. Not only does it improve team efficiency, but it also keeps your Slack channel updated with necessary reminders. Enjoy streamlined communications with this easy-to-use workflow.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerPolling
automatically do this!
Add ReminderAdds a reminder for yourself or a teammate, just like the /remind slash command.
ActionWrite

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More things you can do with Daktela and Slack

Discover other triggers and actions you can use with Daktela and Slack

Updated Account
Triggers when an account is updated.
Trigger
Polling
Try It
Updated Campaign Record
Triggers when a campaign record is updated.
Trigger
Polling
Try It
Updated Contact
Triggers when a contact is updated.
Trigger
Polling
Try It
Updated CRM Record
Triggers when a CRM record is updated.
Trigger
Polling
Try It
Updated Ticket
Triggers when a ticket is updated.
Trigger
Polling
Try It

- Title
  Required
- Database
  Required
- Sla
- User
- Description
- Name
Action
Write
- Record type
  Required
- User
- Action
- Contact
- Name
Action
Write

- Title
  Required
- CRM record type
  Required
- Stage
  Required
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Write
- Number
  Required
- User
- Type
Action
Write
- Number
  Required
- Queue
  Required
- Text
  Required
- Scheduled time
- Type
- Action
Action
Write
- Ticket title
  Required
- Ticket category
  Required
- Ticket stage
  Required
- Ticket priority
  Required
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Write
- Contact
  Required
- Full name
- First name
- Last name
- Database
- Account
- User
- Description
Action
Write
- Ticket
  Required
- Ticket title
- Ticket category
- Ticket stage
- Ticket priority
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
Action
Write
- Title
  Required
Action
Search
- Title
  Required
Action
Search
- Title
  Required
- Database
  Required
- Sla
- User
- Description
- Name
Action
Search or write
- Full name
  Required
- First name
- Last name
  Required
- Database
  Required
- Account
- User
- Description
- Name
Action
Search or write
- Ticket title
  Required
- Ticket category
  Required
- Ticket stage
  Required
- Ticket priority
  Required
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Search or write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include_alias
Trigger
Instant
Try It
- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
Try It
- Channel
  Required
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

New Account
Triggers when a new account is created.
Trigger
Polling
Try It
New Campaign Record
Triggers when a new campaign record is created.
Trigger
Polling
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
New CRM Record
Triggers when a new CRM record is created.
Trigger
Polling
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
- Ticket
  Required
- Comment
  Required
Action
Write
- Full name
  Required
- First name
- Last name
  Required
- Database
  Required
- Account
- User
- Description
- Name
Action
Write
- ApiDocs
- HTTP Method
  Required
- URL
  Required
- InfoAboutToken
- Query String Parameters
- Body
Action
Write
- To
  Required
- Subject
  Required
- Message
  Required
- Queue
  Required
- Cc
- Bcc
- Type
- SendMail
- Action
Action
Write
- Users
Action
Write
- Account
  Required
- Title
- Database
- Sla
- User
- Description
Action
Write
- CRM record
  Required
- Title
- CRM record type
- Stage
- User
- Contact
- Account
- Ticket
- Description
- Deleted
Action
Write
- Title
  Required
Action
Search
- Title
  Required
Action
Search
- Full text search
  Required
Action
Search
- Title
  Required
- Record type
  Required
- User
- Action
- Contact
- Name
Action
Search or write
- Title
  Required
- CRM record type
  Required
- Stage
  Required
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Search or write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Channel ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
Try It
- Automation Identifier
- Access type
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this automation?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

About Daktela

Daktela is a cloud-based contact centre software. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution.

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Related categories

Communication

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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