Daktela + Slack

Create Slack reminders when new tickets are created in Daktela

This workflow springs into action whenever a new ticket is generated in the Daktela app, promptly scheduling a reminder in your Slack app. This seamless integration ensures you never overlook a ticket, enhancing your customer service response time. Not only does it improve team efficiency, but it also keeps your Slack channel updated with necessary reminders. Enjoy streamlined communications with this easy-to-use workflow.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerPolling
automatically do this!
Add Reminder
Adds a reminder for yourself or a teammate, just like the /remind slash command.
ActionWrite

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Supported triggers and actions

Updated Account
Triggers when an account is updated.
Trigger
Polling
Try It
Updated Campaign Record
Triggers when a campaign record is updated.
Trigger
Polling
Try It
Updated Contact
Triggers when a contact is updated.
Trigger
Polling
Try It
Updated CRM Record
Triggers when a CRM record is updated.
Trigger
Polling
Try It
Updated Ticket
Triggers when a ticket is updated.
Trigger
Polling
Try It

- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Write
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Write

- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Write
- NumberRequired
- User
- Type
Action
Write
- NumberRequired
- QueueRequired
- TextRequired
- Scheduled time
- Type
- Action
Action
Write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Write
- ContactRequired
- Full name
- First name
- Last name
- Database
- Account
- User
- Description
Action
Write
- TicketRequired
- Ticket title
- Ticket category
- Ticket stage
- Ticket priority
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Search or write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Search or write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Search or write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include Alias
Trigger
Instant
Try It
- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
Try It
- ChannelRequired
Trigger
Instant
Try It
- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- Conversation IDRequired
- Scheduled AsRequired
- Scheduled Message IDRequired
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap Id
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- Channel NameRequired
Action
Write
- Status Copy
- Approval request messageRequired
- Send message asRequired
- Approval typeRequired
- Zap Id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation IDRequired
Action
Search
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- Conversation IDRequired
- Message TS (ID)Required
Action
Search
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

New Account
Triggers when a new account is created.
Trigger
Polling
Try It
New Campaign Record
Triggers when a new campaign record is created.
Trigger
Polling
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
New CRM Record
Triggers when a new CRM record is created.
Trigger
Polling
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
- TicketRequired
- CommentRequired
Action
Write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Write
- Api Docs
- HTTP MethodRequired
- URLRequired
- Auth Token
- Query String Parameters
- Body
Action
Write
- ToRequired
- SubjectRequired
- MessageRequired
- QueueRequired
- Cc
- Bcc
- Type
- Send Mail
- Action
Action
Write
- Users
Action
Write
- AccountRequired
- Title
- Database
- Sla
- User
- Description
Action
Write
- CRM recordRequired
- Title
- CRM record type
- Stage
- User
- Contact
- Account
- Ticket
- Description
- Deleted
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- Full text searchRequired
Action
Search
- TitleRequired
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Search or write
- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Search or write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search QueryRequired
- Optimized data
Trigger
Polling
Try It
- Conversation ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
Try It
- Zap Identifier
- Access type
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Conversation IDRequired
Action
Write
- ChannelRequired
- UsersRequired
Action
Write
- Allowed Delete Copy
- Conversation IDRequired
- Message TS (ID)Required
- Posted By
Action
Write
- Allowed Edit Copy
- Conversation IDRequired
- Message TS (ID)Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- ChannelRequired
- TopicRequired
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation IDRequired
Action
Search
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Daktela

Daktela is a cloud-based contact centre software. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution.

Related categories

Communication

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more

Related categories

Team Chat

Daktela + Slack

Create Slack reminders when new tickets are created in Daktela

Updated Account

Updated Campaign Record

Updated Contact

Updated CRM Record

Updated Ticket

Create Account

Create Campaign Record

Create CRM Record

Make Call

Send SMS

Create Ticket

Update Contact

Update Ticket

Find Campaign Record

Find CRM Record

Find or Create Account

Find or Create Contact

Find or Create Ticket

New Channel

New Team Custom Emoji

New Mention

New Channel Member

New Message Posted to Private Channel

New Saved Message

Add Reminder

Cancel Scheduled Message

Send Channel Message

Send Direct Message

Create Channel

Request Approval

Update Profile

API Request (Beta)

Get Message by Timestamp

Retrieve Thread Messages

Create Private Channel

Get Conversation

Get Message

Get Message Reactions

Find User by Email

Find User by Name

New Account

New Campaign Record

New Contact

New CRM Record

New Ticket

Add Comment to a Ticket

Create Contact

Custom API Request (Beta)

Send Email

Set Pause

Update Account

Update CRM Record

Find Account

Find Contact

Find Ticket

Find or Create Campaign record

Find or Create CRM record

New Public Message Posted Anywhere

New Message Posted to Channel

New File

New Message From Query

New Reaction Added

New Pushed Message

New User

Archive Conversation

Invite User to Channel

Delete Message

Edit Message

Send Private Channel Message

Set Channel Topic

Set Status

Remove User from Channel

Edit Message

Find Public Channel

Delete Message

Get Conversation Members

Get Message Permalink

Find Message